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Here is the results of a QuickScan - took 24 mnutes!

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.24.02

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

Carol :: BILL [administrator]

8/30/2012 9:08:02 PM

mbam-log-2012-08-30 (21-08-02).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 191943

Time elapsed: 24 minute(s), 7 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

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Okay, seems to be better now, after I ran a Microsoft defrag overnight for 8 hours. With the default Microsoft defrag, there is no info. It just, "thinks," until the defrag is done - no report, no percentages revealed. The laptop is running a little better . . . A QuickScan took 17 minutes this time:

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.31.09

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

Carol :: BILL [administrator]

8/31/2012 12:08:08 PM

mbam-log-2012-08-31 (12-08-08).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 191879

Time elapsed: 17 minute(s), 14 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

My brother recently upgraded the memory from 2 G to 4 G . . . He ran a Win7 upgrade report to determine how upgradeable this laptop is. I think it's only supposed to be 3G as the limit to upgrade, but he made it 4 G. Still, with 4 G, I don't think my CPU usage should be so much, but it's better than yesterday.

I put a mystery CD in my laptop last night before the defrag to see what is on it, and it said, "rebooting Windows," The browser stayed, but the desktop disappeared behind it, so I quickly removed the disk. That may be another explanation why the laptop is faster than after the Defraggler defrag.

post-96106-0-30395000-1346431149.jpg

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Thanx for all your help! I guess, no more adware, malware, virus, etc . . . Should I delete dds and RK_Quarantine, or do I have to uninstall them? I can leave TFC on the desktop.

I want to install photoshop. If my laptop stays this fast, I could keep using it. I don't want to install Windows 7. I want to stick with Vista. All I want to do is visit websites and use Photoshop and play Youtube videos. Plus, I want to install basic video editing software.

Is there anything else performance-enhancing I could use, besides upgrade to windows 7?

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Okay, I installed Windows Movie Maker 2.6 and Photoshop 6.0. Should I run another defrag? Everything seems to be working FAIRLY fast. So far so good. Pretty smooth . . . At least everything works.

Look at this:

New vulnerabilities found in latest Java update

http://reviews.cnet.com/8301-13727_7-57504640-263/new-vulnerabilities-found-in-latest-java-update/

Is my Java okay, or what?

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My neighbor, Olga, came and showed pictures off her iPhone from Ireland that were high res, transferred to usb. They opened fine, and we did a slide show. They weren't slow-loading. I guess it's a good test.

Thanx so much for your help with my laptop! Let me get back to work, so I can purchase professional Malwarebytes.

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Here is one of the high-res photos from Ireland, as a, "Thank you," for all your hard work! I have about 50 things running right now, and - except occasional pauses, my laptop is running amazing!

post-96106-0-35299100-1346557059.jpg

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Glad to hear everything is working well! Very nice photo!

The latest version of Java is 7u7, so make sure you're using that. Aside from that, it looks like you are good to go!

Take care and let us know if we can do anything else for you.

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Hi @ screen317, Did you see this?

Hackers leak 1 million Apple device IDs

http://www.foxnews.com/tech/2012/09/04/hackers-leak-1-million-apple-device-ids

According to yesterday's Pastebin post, hackers used a then-new Java exploit to get into Stangl's machine.

The version of Java is Java 7 update 6 - do I need to update?

*******************************Attention*******************************************************************************************

While trying to install Photoshop, Photoshop went into invisible folders, so I explored invisible folders under the user name, Carol, and came across a folder titled:

blekkotb_031

Isn't "blekko" one of the softwares "removed" by AdwCleaner or one of the other ones you had me download? Yet, there is still a folder there, and a "data" subfolder with the files you see on the screenshot, attached.

post-96106-0-32786800-1346774565.jpg

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2nd thing - and your users should be warned! Every time we finish a topic here, I get a call from a call center in India claiming to be, "Bob from Microsoft" or a similar official-sounding name, asking for me by last name, to warn me I have a virus which is causing damage to other computers, and to follow instructions while they, "run" something. I searched the run command, and see it is a scam, but Malwarebytes should warn its forum members the call centers use this forum as a source for contacts of its call list, to download dangerous software and erase everything on your computer!

It's a pattern, so I wanted to let you know.

Editing to say, here is a link of a question about Blekko: http://support.mozil...1#answer-340298

Editing to say: Oh, I see. Blekko is supposed to be a search bar. I think I downloaded it on purpose, when it was default checked on something I downloaded from CNet. Other people purposefully downloaded it from CNet, according to various posts.

Ever since that download is when I had trouble with mydomainadvisor. Maybe mydomainadvisor was able to hack in via the blekker bar. But blekker still has some kind of presense on my laptop.

@ Chris, would you please check which version on Java got hacked, in the article I linked to? I uninstalled Java 7 update 6 - is it perfectly fine to install Java 7 update 7?

Should I run another defrag, now that I uninstalled update 6, and after I install the new one? What was the link? Do you run a defrag each time? Is it harmless to run a defrag often?

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Hi,

Yes update Java ASAP.

Delete that blekko remnant and the Threat Expert folder.

How are you so sure that the forum is being used to collect names? Who called you (what phone number)?

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How are you so sure that the forum is being used to collect names? Who called you (what phone number)?

It's a pattern. Things are free on the web - it wouldn't surprise me if these call centers are mining leads from forums such as this one. They portray to represent Microsoft and say your computer is causing problems to other computers. Since the targets were just here trying to get virus's solved, they may think they're still infected.

April 2012 Elise helped me delete Rootkit.0Access.H from the desktop. We got it running perfectly, and I had to reinstall the graphics driver to get it working right. Thank God my father burned the harddrive onto a 2nd harddrive which acted as a slave, while it was perfect. That's our method of backing data up! Because he reinstalled Microsoft Security Essentials and PC Tools Registry Mechanic. Then, I got the phonecall. Knowing it was suspect, I stayed on the line while the lady call rep asked me to go to Start/Run, and enter something . . . So, I googled the something without running it, and found out about the scam, where alot of lines of code come back red, and the "Support" tells you you're infected, and have to download the security software to clean it up, but it's a bad spy software that looks at everything on the computer. For its victims, they have to change all their passwords to online bank accounts and may even have to close their accounts if they let the software run on their servers. So, I wasn't fooled by that, but somehow, over a couple sessions, got the popup window that said, "Microsoft" and clicked, "Send." My father did it a 2nd, time, and it deleted everything! Years of photos, everything. It was comical how that malware deleted all the programs, files, everything, except the windows operating system, and did it so fast! At first, we thought it was a loss, until we checked the slave drive, and lo and behold, everything had been copied without a malware!

When I find the name of the run command, I'll PM you or post it here, because it's a worldwide, common problem. The call center operators are educated and speak fair English, and call you by name. It feels like someone from here called, because it sounds like support is checking back after we were just here! But, when I asked, "What is your website?" the lady hung up.

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Hi, Deleted the remnants of blekko and Threat Expert.

Then installed Java 7 Update 7.

Then I ran CCleaner.

Then I ran TFC. TFC cleaned an addition 50 MB, and there was no, "reboot" notice.

Then I did a Malwarebytes full scan, and went to bed. When I checked at 2:30AM, the laptop had rebooted, and there was no record of Malwarebytes scan.

Then I did a Malwarebytes full scan, which completed this time without generating a reboot.

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.31.09

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

Carol :: BILL [administrator]

9/5/2012 5:42:42 AM

mbam-log-2012-09-05 (05-42-42).txt

Scan type: Full scan (C:\|D:\|E:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 338649

Time elapsed: 3 hour(s), 19 minute(s), 19 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

I want to run another Microsoft defrag, but need to use my computer during the day.

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To the Indian Call Centers which are mining these forums for leads, I would like to say:

You are bringing shame to your country. You may feel everybody lies and steals, so this is just business, but it is wrong, and you should find another way!

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Hi Louise,

It may be easy to assume that they're using these forums to harvest information, but where would they be getting phone numbers from, here?

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Hi, All my info is public. My phone # is public. I don't have caller ID on the landline.

You said just delete the vestiges of Blekko and Threat.Expert folder. I went and also deleted PC Tools Registry Mechanic vestiges and PCTools Spyware Doctor. I had already uninstalled Registry Mechanic and Spyware Dr. was uninstalled earlier than recently. So I deleted the remnants.

Now, I deleted the Blekko and Threat Expert vestiges and uninstalled Java update 6, and installed update 7, so I ran a full Malwarebytes scan a couple days ago, which I posted the report, above.

So, last night, after running CCleaner and TFC, I restarted the computer, and ran another full malwarebytes scan - only took ten minutes!

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.31.09

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

Carol :: BILL [administrator]

9/7/2012 1:52:01 AM

mbam-log-2012-09-07 (01-52-01).txt

Scan type: Full scan (C:\|D:\|E:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 196377

Time elapsed: 10 minute(s), 51 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

This was AFTER I deleted the remnants of PC Tools softwares that I discovered under Program Files, earlier yesterday.

Then I restarted the computer, and ran another Microsoft Disk Defragmenter, from midnight to 11AM the next day, about 11 hours. When it was finished - as I said, there is no report accessible - it said:

Your File System performance can be improved.

It is recommended that you defragment now.

just like before the defrag! So I turned the computer off completely and when I returned and turned it on, it rebooted in the DOS. There was a message at the top which said:

Checking File System on C:

The type of file system is NTFS.

One of your disks need to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.

Then there were a bunch of numbers under that turning over, which I didn't have time to copy.

Now, it seems to be working okay.

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Hi,

Click Start and type in cmd.exe; right-click cmd.exe and click Run as Admin...

In the black box that appears, enter this command exactly as shown:

chkdsk>"%userprofile%\desktop\chkdsk.txt"

Press Enter. When prompted, type Y and press Enter. Upon restart, a disk check will commence. Allow it to finish and note any messages it gives.

-screen317

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The cursor is blinking, but there is no prompt. Does it take a while?

The cursor is still blinking, but I found a chkdsk.txt file on the desktop. Here is its contents:

The type of the file system is NTFS.

WARNING! F parameter not specified.

Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...

0 percent complete. (0 of 214976 file records processed)

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214976 file records processed.

File verification completed.

20603 large file records processed.

0 bad file records processed.

0 EA records processed.

56 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...

11 percent complete. (1 of 264142 index entries processed)

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19 percent complete. (45219 of 264142 index entries processed)

Should I exit out of the black box and reboot myself?

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Hi,

Click Start and type in cmd.exe; right-click cmd.exe and click Run as Admin...

In the black box that appears, enter this command exactly as shown:

chkdsk>"%userprofile%\desktop\chkdsk.txt"

Press Enter. When prompted, type Y and press Enter. Upon restart, a disk check will commence. Allow it to finish and note any messages it gives.

-screen317

What happened is: there was no prompt to restart. I just reread your instructions. I thought the reboot prompt came AFTER the checkdisk process. It seemed to just process. After, I typed in, "exit," and rebooted myself. Here is the report:

The type of the file system is NTFS.

WARNING! F parameter not specified.

Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...

0 percent complete. (0 of 214976 file records processed)

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214976 file records processed.

File verification completed.

20603 large file records processed.

0 bad file records processed.

0 EA records processed.

56 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...

11 percent complete. (1 of 264142 index entries processed)

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264142 index entries processed.

Index verification completed.

0 unindexed files processed.

CHKDSK is verifying security descriptors (stage 3 of 3)...

58 percent complete. (0 of 214976 descriptors processed)

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214976 security descriptors processed.

Security descriptor verification completed.

24584 data files processed.

CHKDSK is verifying Usn Journal...

99 percent complete. (0 of 34206568 USN bytes processed)

99 percent complete. (3231744 of 34206568 USN bytes processed)

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34206568 USN bytes processed.

Usn Journal verification completed.

Windows has checked the file system and found no problems.

105522920 KB total disk space.

65257284 KB in 139691 files.

80240 KB in 24585 indexes.

0 KB in bad sectors.

264068 KB in use by the system.

4096 KB occupied by the log file.

39921328 KB available on disk.

4096 bytes in each allocation unit.

26380730 total allocation units on disk.

9980332 allocation units available on disk.

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Hi Louise,

Sorry for the delay. I thought I replied to this last week.

0 bad sectors is good indeed! That popup looks like it came from the site you were on-- looks like a Flash hiccup more than anything. Does it recur?

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