Jump to content

Live Security Platinum has taken over my laptop! HELP!


Recommended Posts

I can't do anything on my computer including access the control panel - this Live Security Platinum pops up whenever I try to do anything and suggests that the only way to move past it is to pay $60 for antivirus software. I have tried to apply the Malwarebytes' Anti-Malware software, but this horrid virus is blocking it.

Any insight? Any and all suggestions are welcome!

Thanks in advance!

~SJC

Link to post
Share on other sites

Hello Jaha699! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Please follow this guide to get rid of this rouge application:

http://forums.malwarebytes.org/index.php?showtopic=110630

Link to post
Share on other sites

Here's the log...

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.07.19.15

Windows Vista Service Pack 1 x86 FAT32

Internet Explorer 8.0.6001.19088

Sorelle :: SORELLE-PC [administrator]

7/19/2012 8:09:45 PM

mbam-log-2012-07-19 (20-09-45).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 265341

Time elapsed: 31 minute(s), 42 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 4

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Live Security Platinum (Trojan.Lameshield) -> Quarantined and deleted successfully.

HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A77D3539-581D-450C-9E44-A84C415A6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Detected: 3

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce|036DFF981B9FD2C6613388366C44B161 (Trojan.Lameshield) -> Data: C:\ProgramData\036DFF981B9FD2C6613388366C44B161\036DFF981B9FD2C6613388366C44B161.exe -> Quarantined and deleted successfully.

HKCU\Environment|AVAPP (Rogue.PersonalAntiVirus) -> Data: C:\Program Files\PersonalAV -> Quarantined and deleted successfully.

HKCU\Environment|AVUNINST (Rogue.PersonalAntiVirus) -> Data: C:\Program Files\Common Files\Uninstall\PersonalAV\Uninstall.lnk -> Quarantined and deleted successfully.

Registry Data Items Detected: 3

HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

HKLM\SOFTWARE\Microsoft\Security Center|UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 3

C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

C:\Program Files\Adware Professional (Rogue.AdwarePro) -> Quarantined and deleted successfully.

C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Detected: 4

C:\ProgramData\036DFF981B9FD2C6613388366C44B161\036DFF981B9FD2C6613388366C44B161.exe (Trojan.Lameshield) -> Quarantined and deleted successfully.

C:\Users\Sorelle\Downloads\SpeedScan_setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

C:\Program Files\Common Files\Uninstall\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

C:\Program Files\Adware Professional\nutilities.dll (Rogue.AdwarePro) -> Quarantined and deleted successfully.

(end)

Thanks again!

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.