MS AntiSpyware 2009 is killing me

jsears · February 13, 2009

Ran into MS AntiSpyware 2009. Downloaded mbam-setup.exe, but it wouldn't install. After searching these forums saw Dr. Cure It mentioned. Could get that to install and run. It found and deleted 14 items. Tried running malwarebytes setup again, but it still wouldn't launch. Left the computer for a bit and when I came back there was a blue screen with something about physical memory dump.

Rebooted, but Windows wouldn't start. Can get to safemode, but Malwarebytes still won't install in safe mode. I can't even register or post to this forum from that computer (my browser was being hijacked when trying to get to anti-spyware sites. I blame the virus.)

Here's a Hijack This log run from safe mode:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:33:31 AM, on 2/13/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Safe mode with network support

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netflix.com/MemberHome

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin Antivirus\bin\ClamTray.exe" --logon

O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [Taskbar Shuffle] C:\Program Files\Taskbar Shuffle\taskbarshuffle.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_9 -reboot 1

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Startup: Shortcut to RKLauncher.lnk = C:\Program Files\RK_Launcher_04_Beta\RKLauncher.exe

O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Bluetooth Manager.lnk = ?

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7480 bytes

Help!

AdvancedSetup · February 13, 2009

Unfortunately the Malware you have is hiding from HJT

Please try to copy this to the desktop of the infected computer and run it. Make sure to disable any Anti-Virus software so that it does not stop CF from working.

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click
Yes
to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please post the
C:\ComboFix.txt
along with a
new HijackThis log
so we may continue cleaning the system.

jsears · February 13, 2009

Thank you for the quick reply.

ComboFix won't install.

I downloaded it to the infected computer and tried to install in SafeMode. Double clicked the icon, got the "Unsigned" warning screen, clicked Run, and then nothing. This is the same thing that happens when I try to install Malewarebytes.

I rebooted a few times and managed to get into regular Windows mode. The instructions for ComboFix said to disable existing antivirus software so I turned off SpyBot and ClamWin AntiVirus. Doubleclicked ComboFix, clicked Run, and this time a small progress bar appeared but a few seconds later I got a warning that said CombFix was corrupt and to redownload it.

Deleted ComboFix, tried to navigate to a site to redownload ComboFix but my browser is completely hijacked. Downloaded ComboFix on a clean computer, moved it to the infected computer, tried to run it and it quit out with no warning.

AdvancedSetup · February 13, 2009

Well please run this the. Use a friends computer or a work computer if you have to.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

Download the
Avira AntiVir Rescue System
from
here
Place a blank CD in your burner and double-click on the downloaded file.
The program will automatically burn the CD for you.
Place the burned CD into the affected computer and start the computer from this CD.
On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
Click on the
Configuration
button.
- Select
  Scan all files
- Select
  Try to repair infected files
  and
  Rename files, if they cannot be removed
- Select
  Scan for dialers
- Select
  Scan for joke programs (Jokes)
- Select
  Scan for games
- Select
  Scan for spyware (SPR)
[*]
Click on
Virus scanner
[*]
Click on
Start scanner
at the bottom of the screen
[*]
Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Screen resolution problems

Please see the post

here

if you're unable to view the entire screen of Avira.

jsears · February 14, 2009

Thank you so much for your help so far! Making real progress.

Booted with Avira and removed / renamed some items.

Rebooted, was able to install Malwarebytes and run it.

Removed items in Malwarebytes, rebooted, and ran HijackThis.

Here is the Malwarebytes log :

Malwarebytes' Anti-Malware 1.34

Database version: 1761

Windows 5.1.2600 Service Pack 2

2/14/2009 11:00:12 AM

mbam-log-2009-02-14 (11-00-12).txt

Scan type: Quick Scan

Objects scanned: 72229

Time elapsed: 4 minute(s), 58 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 2

Files Infected: 17

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\CLSID\{c5bf49a2-94f3-42bd-f434-3604812c8955} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5bf49a2-94f3-42bd-f434-3604812c8955} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\RelatedPageInstall (Adware.Mirar) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd (Rogue.Multiple) -> Quarantined and deleted successfully.

C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:

C:\WINDOWS\system32\UACdxcpawqc.dll.XXX (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACmxmnmwfy.dll.XXX (Trojan.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACorsaorju.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACwjenbitr.dll.XXX (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\drivers\UACwylkxjty.sys.XXX (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\csrssc.exe.XXX (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\mir12g.exe.XXX (Adware.Mirar) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\Temporary Internet Files\Content.IE5\7581EK7T\l26[1].exe.XXX (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\Temporary Internet Files\Content.IE5\C1IF6NOT\mir12g[1].exe.XXX (Adware.Mirar) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\Temporary Internet Files\Content.IE5\CHQVCPMF\clicker[1].txt.XXX (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\Documents and Settings\John\Local Settings\Temp\Temporary Internet Files\Content.IE5\XYZ9ATLM\26[1].exe.XXX (Trojan.Dropper) -> Quarantined and deleted successfully.

C:\WINDOWS\kernel32.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\a9k.bin (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACmnqgrsmn.log (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACrmddefrq.dat (Trojan.Agent) -> Quarantined and deleted successfully.

Here is the Hijack This log :

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:03:27 AM, on 2/14/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe

C:\WINDOWS\system32\Rundll32.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\ClamWin Antivirus\bin\ClamTray.exe

C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\DOCUME~1\John\LOCALS~1\Temp\clclean.0001

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Taskbar Shuffle\taskbarshuffle.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng1.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\RK_Launcher_04_Beta\RKLauncher.exe

C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE

C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wuauclt.exe