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Can't get rid of trojan.sirefef and rootkit.0access


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Hello, I'm currently have issues with the above mentioned malware. Despite running Malware Bytes Pro several times (Quick Scan/Flash Scan/Full Scan), the files keep on popping up. I currently have the protection module enabled.

They've been interferring with the internet connection on the affected computer, google searches take up to a minute to load a webpage, and it would either pause or disconnect me from the internet.

I've disconnected the router from the affected computer, and after re-connecting, I get error messages about IP and that malware byte had blocked a malicious program from running. Despite quarintining the file and deleting it, I still frequently get slow loading on websites.

I've contacted my ISP, who notified me that the internet connection appeared to be stable, but the issue is still active. I'm currently disconnected from the infected PC.

I'd appreciate your help, and thank you for your time.

Sorry, I forgot to mention that Microsoft Security Essentials encountered a startup error as well, and I had to remove it.

Attach.txt

DDS.txt

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  • Staff

Please run the following:

download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to the disclaimer.

[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there

[*]Press Scan button.

[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

services.exe

[*]now press the search button

[*]when the search is complete, search.txt will also be written to your USB

[*]type exit and reboot the computer normally

[*]please copy and paste both logs in your reply.(FRST.txt and Search.txt)

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  • Staff

Hi

Please do the following:

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
2012-06-07 17:34 - 2012-06-07 17:34 - 05691950 ____A C:\Users\All Users\SPL2AF0.tmp
C:\Windows\Installer\{5ab8213d-c3bd-4504-a9ed-c2ab6eb36b09}
C:\Users\User\AppData\Local\{5ab8213d-c3bd-4504-a9ed-c2ab6eb36b09}
replace: C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe C:\Windows\System32\services.exe
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.

NEXT

Refer to the ComboFix User's Guide

  1. Download ComboFix from the following location:
    Link
    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  2. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  3. Double click on ComboFix.exe & follow the prompts.
  4. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  5. When finished, it shall produce a log for you. Post that log in your next reply
    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
    ---------------------------------------------------------------------------------------------
  6. Ensure your AntiVirus and AntiSpyware applications are re-enabled.
    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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  • Staff

It's looking better, please do the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

NEXT

Go here to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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Hi, sorry. I'm a bit hesitant to reactivate internet connection on the affected PC, because I fear it would trigger the malware/rootkit to start up again.

I've followed the MalwareBytes procedure, and ran a Quick Scan. Apparently it didn't detect any malicious items, however it has Quarantined: Rootkit.0Access C:\\Windows\Installer\[5ab8213d-c3bd-4505-a9ed-c3a6e...

I'm not sure if it'd come back again if I delete it.

Please advise.

MalwareByte log:

-2012/07/17 12:06:13 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 12:06:14 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 12:06:17 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 12:06:17 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 12:06:17 -0700 USER-PC User MESSAGE Starting database refresh

2012/07/17 12:06:18 -0700 USER-PC User MESSAGE Database refreshed successfully

2012/07/17 12:58:19 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 12:58:20 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 12:58:24 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 12:58:24 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 14:25:41 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 14:25:42 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 14:25:45 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 14:25:45 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 14:29:16 -0700 USER-PC User DETECTION C:\Windows\Installer\{5ab8213d-c3bd-4504-a9ed-c2ab6eb36b09}\U\800000cb.@ Rootkit.0Access QUARANTINE

2012/07/17 14:32:01 -0700 USER-PC User DETECTION C:\Windows\Installer\{5ab8213d-c3bd-4504-a9ed-c2ab6eb36b09}\U\800000cb.@ Rootkit.0Access DENY

2012/07/17 14:41:37 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 14:41:38 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 14:41:41 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 14:41:41 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 14:48:25 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 14:48:26 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 14:48:29 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 14:48:29 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 15:42:33 -0700 USER-PC User MESSAGE Executing scheduled update: Daily

2012/07/17 15:42:33 -0700 USER-PC User ERROR Scheduled update failed: No address found failed with error code 0

2012/07/17 18:35:36 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 18:35:37 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 18:35:41 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 18:35:41 -0700 USER-PC User ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2012/07/17 18:46:02 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 18:46:03 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 18:46:06 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 18:46:07 -0700 USER-PC User MESSAGE IP Protection started successfully

2012/07/17 20:08:40 -0700 USER-PC User MESSAGE Starting protection

2012/07/17 20:08:41 -0700 USER-PC User MESSAGE Protection started successfully

2012/07/17 20:08:44 -0700 USER-PC User MESSAGE Starting IP protection

2012/07/17 20:08:45 -0700 USER-PC User MESSAGE IP Protection started successfully

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Sorry, just realised that I posted the log for real time protection, unless if you wanted the results of the scan.

Just unsure if I should delete the item already in quarantine before attempting to reactivate internet connection on the affected PC.

Malwarebytes Anti-Malware (PRO) 1.62.0.1300

www.malwarebytes.org

Database version: v2012.07.17.12

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

User :: USER-PC [administrator]

Protection: Enabled

17/07/2012 8:41:01 PM

mbam-log-2012-07-17 (20-41-01).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 212121

Time elapsed: 20 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

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  • Staff

ok, good, those items found are already in quarantine, (you can delete that FRST folder at the end once we clean up all our tools if you wish)

Please do the following:

Your Java is out of date, so go to Start > Control Panel > Programs and Features > scroll down to the Java installation and Remove it, now download the latest Java version 7 update 5 and install it: http://java.com/en/download/index.jsp

NEXT

Please advise how the computer is running now and if there are any outstanding issues

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  • Staff

Hi, no need to be concerned about them, if you want to delete them, then please do, they cannot hurt your computer, only if they were to be restored from quarantine. When we delete something, it doesn't actually go anywhere, the code (file) remains on the computer, what we are removing is the code that points to where it is located on the machine so the code (file) can be found on the hard disk. That then "frees ups" the space which tells the computer it can write other code to that same space, so eventually the "deleted" code is overwritten with other code. (that's a basic explanation so I hope that makes sense to you :lol:)

We just need to clean up our tools now, please do the following:

You can delete the DDS and FRST logs and programs from your desktop. (go ahead and delete the C:\FRST folder now)

NEXT

Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Combofix_uninstall_image.jpg

If there are any logs/tools remaining on your desktop > right click and delete them.

NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

    [*]Download TFC to your desktop

    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean

    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

    [*]WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

    • Green to go
    • Yellow for caution
    • Red to stop

    WOT has an addon available for both Firefox and IE

    [*]Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

    [*]ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

    [*]In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:

    PC Safety and Security--What Do I Need?.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

You can delete the DDS and GMER logs and programs from your desktop.

NEXT

Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Combofix_uninstall_image.jpg

If there are any logs/tools remaining on your desktop > right click and delete them.

NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

    [*]Download TFC to your desktop

    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean

    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

    [*]WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

    • Green to go
    • Yellow for caution
    • Red to stop

    WOT has an addon available for both Firefox and IE

    [*]Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

    [*]ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

    [*]In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:

    PC Safety and Security--What Do I Need?.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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