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Malwarebytes keeps finding & deleting virus, but it comes back


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Malwarebytes is usually great and deletes stuff right away, but this week I have a pesky, persistent virus that won't go away no matter how many times I run a scan and delete it. Malwarebytes finds it and then tells me to reboot, which I do. I run a scan just to check, and it locates the same file.

The only virus-type activity I've been getting is, when I Google something and click on a search result, I get redirected to a spam/advertising site.

Results of my scan yield this log:

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.07.15.09

Windows Vista Service Pack 2 x64 NTFS

Internet Explorer 9.0.8112.16421

Jessica Melanson :: JESSICA-45DNUVF [administrator]

7/16/2012 9:35:34 PM

mbam-log-2012-07-16 (21-35-34).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 206960

Time elapsed: 11 minute(s), 7 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 1

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Ransom) -> Data: C:\Users\JESSIC~1\LOCALS~1\Temp\drgluarzjnv.cmd -> Delete on reboot.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

Any help would be greatly appreciated!

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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

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Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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