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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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OK, run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest:

¤¤¤ Registry Entries: 4 ¤¤¤

[bLACKLIST DLL] HKCU\[...]\Run : PackageAware (rundll32.exe "C:\Users\Billy\AppData\Local\Power2Go\PackageAware\phjpndw.dll",CreateInstance) -> FOUND

[bLACKLIST DLL] HKUS\S-1-5-21-1060061822-1457918982-2955243263-1001[...]\Run : PackageAware (rundll32.exe "C:\Users\Billy\AppData\Local\Power2Go\PackageAware\phjpndw.dll",CreateInstance) -> FOUND

Now click Delete on the right hand column.

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Then..............

Please make sure system restore is running and create a new restore point before continuing.

XP <===> Vista & W7

XP users > please back up the registry using ERUNT.

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Please download and run TDSSKiller to your desktop as outlined below:

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

tdss_1.jpg

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Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

tdss_2.jpg

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Click the Start Scan button.

tdss_3.jpg

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If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose delete.

tdss_4.jpg

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If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

tdss_5.jpg

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A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

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Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose delete.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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