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Malware keeps fiding Trogan.Agent even after I remove it

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I recently dowload Malware becuase I had a virus. Malware found tons of viruses and such. I scanned agian and it keeps finding 2 Trogan.Agent I click remove and then it will tell me that Malware removed them. However, when I scan agian Malware finds them agian. I also can not get on the internet, it shows my connection to be exellent and my other computer connects just fine but the infected one will not allow me to go online.

HiJack This Log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:04:08 PM, on 2/12/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:






C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe


C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe


C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe


C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe






C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe



C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe





C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

C:\Program Files\ltmoh\Ltmoh.exe

C:\Program Files\Synaptics\SynTP\Toshiba.exe


C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\Toshiba\Tvs\TvsTray.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe


C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe


C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe



C:\Program Files\HP\hpcoretech\hpcmpmgr.exe



C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe

C:\Program Files\MySoftware\MyInvoices\tracker.exe

C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe


C:\Program Files\QuickTime\qttask.exe

C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe

C:\Program Files\Brother\ControlCenter3\brccMCtl.exe


C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Brother\Brmfcmon\BrMfimon.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe

C:\Program Files\America Online 9.0\waol.exe


C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Common Files\MySoftware\Newsflsh.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe


C:\Program Files\Windows Desktop Search\WindowsSearch.exe


C:\Program Files\America Online 9.0\shellmon.exe




C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O2 - BHO: (no name) - {0553795C-4314-41F6-AA33-8725B21DE997} - (no file)

O2 - BHO: (no name) - {4D553F81-FE11-424C-89A9-BD2C22730CE8} - (no file)

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: (no name) - {9400C774-E0C0-4585-934B-BD1F7DDAB473} - (no file)

O2 - BHO: (no name) - {FE83CE4F-6E07-4506-B088-BB5F3089E384} - C:\WINDOWS\system32\opnOiHxy.dll (file missing)

O3 - Toolbar: ShopAtHome Toolbar - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe


O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe

O4 - HKLM\..\Run: [TFncKy] TFncKy.exe

O4 - HKLM\..\Run: [TPSMain] TPSMain.exe

O4 - HKLM\..\Run: [smoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run

O4 - HKLM\..\Run: [PhiBtn] %SystemRoot%\System32\drivers\PhiBtn.exe

O4 - HKLM\..\Run: [Traymin900] %SystemRoot%\System32\drivers\Tray900.exe

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe

O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient

O4 - HKLM\..\Run: [Tracker] C:\Program Files\MySoftware\MyInvoices\tracker.exe

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"

O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"

O4 - HKLM\..\Run: [Enugihuv] rundll32.exe "C:\WINDOWS\Vfikebe.dll",e

O4 - HKLM\..\Run: [Pkipabejukozeh] rundll32.exe "C:\WINDOWS\ikadepiriqurejad.dll",e

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b

O4 - HKUS\S-1-5-18\..\RunOnce: [LabelMaker2.0] regsvr32 C:\Program Files\Common Files\MySoftware\regdll.dll /s (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [LabelMaker2.0] regsvr32 C:\Program Files\Common Files\MySoftware\regdll.dll /s (User 'Default user')

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Newsflash.lnk = ?

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Broken Internet access because of LSP provider 'c:\windows\temp\ntdll64.dll' missing

O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab

O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coolsavings.coupons.smartsource.com...oad/cscmv5X.cab

O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab

O20 - AppInit_DLLs: euwevw.dll reamek.dll eeahge.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe

O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe


End of file - 12668 bytes

Malware Log

Malwarebytes' Anti-Malware 1.34

Database version: 1749

Windows 5.1.2600 Service Pack 3

2/12/2009 5:54:21 PM

mbam-log-2009-02-12 (17-54-21).txt

Scan type: Quick Scan

Objects scanned: 74314

Time elapsed: 13 minute(s), 52 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 2

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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  • Root Admin

Please visit this webpage for instructions for downloading ComboFix to your

Please ensure you read this guide carefully and install the Recovery Console first.


You must save and run
on your DESKTOP and not from any other folder.

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:


Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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The infected computer is not able to access the internet; so can I save the installation for Combofix and Windows Recovery Console on to a thumb drive and from there send it to the desktop of the infected computer and then install them? Also I have BitDefender as my antivirus program and I am trying to disable it on the infected computer and I can not even get it to open.... :)

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  • Root Admin

Yes you can do that, but if you can't get your AV disabled it will cause a problem and more than likely damage the CF program.

If you can, this might be a better method to run initially.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

  • Download the
    Avira AntiVir Rescue System
  • Place a blank CD in your burner and double-click on the downloaded file.

  • The program will automatically burn the CD for you.

  • Place the burned CD into the affected computer and start the computer from this CD.

  • On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.

  • Click on the

    • Select
      Scan all files
    • Select
      Try to repair infected files
      Rename files, if they cannot be removed

    • Select
      Scan for dialers

    • Select
      Scan for joke programs (Jokes)

    • Select
      Scan for games

    • Select
      Scan for spyware (SPR)

    Click on
    Virus scanner

    Click on
    Start scanner
    at the bottom of the screen

    Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Screen resolution problems

Please see the post
if you're unable to view the entire screen of Avira.
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