Unable to update version 1.41

[maelbe]

I recently downloaded Malwarebytes version 1.41 the other day as a backup to the virus programme I already have, Avast. The programme itself works fine, but I can’t seem to update. Every time I get the message "Error Code 732 (0, 0)." I checked your FAQ and saw that it had to do with the Internet connection, but my connection works just fine. I even added it to the exception list so it woudn't be disturbed by the computer’s firewall. It still doesn’t work.

I’ve update Avast and I’m using the latest version so there should be no problem there. I’ve also run Avast several times and removed any infected files I can find.

As I’ve quarantined a few infected files using Malwarebytes I don’t know how safe it is to uninstall the programme and then reinstall it to see if that solves the problem. So before I do anything, I thought it best to see if anyone with a better knowledge of the programme could give me some advice.

//Me

[daledoc1]

Hello and welcome to MBAM forum, maelbe:

Version 1.41 is, well, pretty ancient (and so is error code 732, which was retired many versions ago).

Please do the following to cleanly upgrade to the current version:

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

Once you have the current version installed and updated, then run a Quick Scan.

Let us know how it goes -- if none of this works, then it might be that you are infected (which is what I suspect).

The infection can prevent MBAM from updating.

If that turns out to be the case, then we will provide additional guidance on how to get help with cleaning your system.

daledoc1

[maelbe]

It worked splendidly. Many thanks.

//Me

[daledoc1]

Hi, maelbe:

Thanks for posting back with the feedback.

I'm glad you are now successfully updated.

You mentioned that both Avast! and MBAM have detected infections.

Is that still true, and/or are you experiencing any abnormal behavior to suggest you might still be infected?

(Some of today's nasty infections are very tough to completely eradicate, and they often require use of several, powerful tools with expert guidance.)

If so, then it might be advisable to have one of the qualified malware experts take a look at your system for free to be sure you are clean.

Please start by reading and following the steps in the "I'm Infected - What Do I Do Now?" article, and then please start a new topic in the Malware Removal section of the forum.

HTH,

daledoc1