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unable to run malwarebytes

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Hi there, i dont know the rules on the forum, if im aloud to start a new topic etc, so i do apologise if ive gone against any rules. All it is, a friend told me about malwarebyte a few days ago and told me to get it after i had a few problems with my computer.

Basically, a pop up kept coming on the screen saying it had found a few trojans or viruses (cant remember exactly now what it said as ive managed to stop it from doing it) i was using AVG at the time and it the pop up was as if it was AVG that had found it, however, when i ran avg it didnt find anything. ive since uninstalled avg and gone for Superantispyware (again, suggested by the same friend), The only problem im having it trying to install malwarebyte's now, ive been reading up about it all over the last 2 days, ive tried renaming the file to mapp.exe and other things like that, i must have installed and uninstalled it about 20 times trying different methods but nothing seems to help. i think it all started the day googlechrome stopped working saying something about "profie wont load", i dont know if ive picked up some kind of virus or what?

any help would be absolutely great! its driving me mental now! :( thanks alot. Paul.

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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

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Alternatively, as a paying customer, you can contact the help desk


If you would like to use our
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partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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