lost ability to print to OneNote, pc health is dropping fast

[kristine350]

Hi! I have a Gateway NV53A laptop with windows 7 and I've already been cleared of any malware on the other forum. Yay! Happy face.

The bad news? I can't print to OneNote. It disappeared from the print menu. Probably when the regular printer here at home was renamed, but I'm not completely certain. Yep, bonehead move. I know, but I can print to the regular printer. So I went to programs in the control panel and repaired my Microsoft Office suite in the add/remove programs window. When it was done I got this in my reliability history:

Windows Installer installed the product. Product Name: XPS2OneNote. Product Version: 1.1.0. Product Language: 1033. Manufacturer: CodePlex. Installation success or error status: 1602.

Windows Installer reconfigured the product. Product Name: Microsoft Office Shared MUI (English) 2010. Product Version: 14.0.6029.1000. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1602.

Everything was absolutely fine with printing for a year.

Needless to say, if I choose file - print - print to OneNote- it is not there. I can only print to the regular printer- Epson Stylus NX620. It's a wireless network printer shared with our workgroup here at home. Also, if I choose tools, I can go to send (send, not print) to One Note and it sends the page to OneNote but the format is unreadable. I can't add a printer because it tells me that access is denied. Should I uninstall the printer from the desktop pc and reinstall it on my computer? (The desktop pc has XP, one laptop has Vista, and two laptops have Windows 7 so we don't use homegroups) I'm afraid to because my laptop denies me access to "add printer".

I've tried Mr. Fix It, i've tried troubleshooting, but nothing is working. I tried updating printer software too.

This started about 3 weeks ago when Iobit's ASC reported to me that it found: Trojan.Backdoor, FILE, C:\Program Files (x86)\HTC\HTC Sync 3.0\UpctUpdate.exe, 4046490 That later turned out to be a false positive. But I was having internet connectivity problems so I totally believed it to be a trojan for a few weeks. I disconnected from the internet and have been trying to figure it out ever since. I've had at least one BSoD and lots and lots of errors:

7/4/2012 4:44:10 PM, Error: Schannel [36888] - The following fatal alert was generated: 40. The internal error state is 107.

Then I found some incompatable software and made all of those corrections. both intuit products.

I gave up and tried to set my computer back two weeks but that gave me an error stating the disk is corrupt:

7/8/2012 3:17:11 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume Gateway.

So I ran chkdsk. No problems found.

The latest issues are many different drivers that delay sleep or delay startup.

I learned that more than one antivirus will cause problems so I uninstalled MSE and left Norton running and then the errors went crazy. I reinstalled MSE and disabled it. If I have malwarebytes pro do I even need norton anymore?

I have uninstalled Iobit Advanced System Care because I learned (among other things) programs that clean up your registry do more harm than good. So that's gone. I also uninstalled ffdshow.exe, double twist, and some other things in an attempt to level out the insanity that is going on with my pc health. It dropped to 2 but is almost back up to 5 today.

Any advice? Good grief!

Thanks.