Pum hijack start menu

[karenhey]

Hello,

I have an MDG laptop and am using the Vista OS.

I ran Malwarebytes and discovered I had "Pum hijack start menu". I removed it. However, when I ran the next Malwarebytes scan it reappeared. Avast did not pick up on this.

I re-installed the system software and clicked reformat (I think that was what it was called). And still I have this problem.

I found this thread... http://forums.malwarebytes.org/index.php?showtopic=109674&hl=&fromsearch=1

I followed the instructions and this nasty bug still shows up.

Help!

[karenhey]

Hi,

Here are the logs from the scans.

[karenhey]

Here are the log attachments...

2012-07-08-2-ComboFixScan.txt

TDSSKiller.2.7.44.0_08.07.2012_20.31.07_log.txt

[karenhey]

Oh boy! I provided the incorrect link above. This is the thread I found and followed the instructions... http://forums.malwarebytes.org/index.php?showtopic=106141

My apologies for any confusion I may have caused.

[daledoc1]

Hello and welcome to MBAM forum, karenhey:

Sorry to hear you might be infected.

We cannot review scan logs or work on malware removal in this sub-section of the forum, so please read below for help with cleaning your system.

Also, I would respectfully suggest that you not run any additional malware removal tools (such as combofix, tdsskiller, etc) without expert assistance -- many of them are quite powerful and they can actually make your system inoperable, if not used correctly. Each computer and its infections are unique, so the fix that works for one user may not be appropriate or safe for you to duplicate on your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• -->Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

[karenhey]

Thanks so much for your recommendations! Much appreciated!

[daledoc1]

You are most welcome.

The qualified malware experts will help to get you all cleaned up.

Best regards,

daledoc1

PS "PUM" means potentially unwanted modification. Such a detection isn't ALWAYS due to infection, but we'll need to leave that to the experts to decide.