Noahd123 Posted July 9, 2012 ID:568343 Share Posted July 9, 2012 I'm sure some people here know a lot more about my problem than I do. It's a long story. Well today my norton subscription ran out today, and I was already planning on switching to avast anyway. I went to the control panel and uninstalled it. It brought up a window and proceeded to uninstall. Then after 5 minutes it was stuck at "Preparing to uninstall." All of the sudden, everything started crashing. explorer crashed and reloaded. My firefox wouldn't respond. It was pretty bad. So the only thing I could do was restart. Now, it is stuck at "Logging off". I am afraid to pull the power plug, because I fear it might royally f up my computer. I am running windows 7 64-bit. Any help would be greatly appreciated. Link to post Share on other sites More sharing options...
DarkSnakeKobra Posted July 9, 2012 ID:568349 Share Posted July 9, 2012 Try downloading the Norton Removal Tool. Link to post Share on other sites More sharing options...
TruthRealm Posted July 15, 2012 ID:570935 Share Posted July 15, 2012 I don't mean this to qualify me as using "scare tactics" but even with the relatively-effective norton removal tool mentioned above, which can work well in some cases, there really is no such thing as correctly, completely and properly removing any symantec product from any system ever...is a reinstall out of the question..? painless with Windows 7 media, especially if you've access to SP1 integrated media or can boot from USB Link to post Share on other sites More sharing options...
noknojon Posted July 18, 2012 ID:572243 Share Posted July 18, 2012 completely and properly removing any symantec product from any system ever...is a reinstall out of the question..? A total reinstall may very well give you back things like Norton that M/soft has ties with -Meaning = Unstallers again ..................Only way out -Registry editing is reasonably simple, but only to those who are confident playing in there (I never go that way if I can help it) Link to post Share on other sites More sharing options...
CWB Posted July 18, 2012 ID:572260 Share Posted July 18, 2012 yessir ... as mentioned , norton/symantec gets into stuff and the uninstaller(s) may not remove all of the crap (there are no bones in ice cream) ...and the problems it can cause down the road .about a year ago i uninstalled the norton/symantec AV/AM that came on my sister's laptop (i used revo in the "aggressive" mode and ran the "genuine" uninstaller) .i installed AVG internet security ... no warnings about any existing AV/AM ... all looked good , went well and ran smoothly .two days ago my sister called me ... "the norton subscription expiration came up ..." ./methinks to self "saaay whaaaat ?"my sister is not the most comp hip person on the planet , so i asked her if it was an email or a "pop up" (i had to explain that to her) .she indicated that it was a "pop up" .(uuuggghhh !)so ... as she lives about 1200 miles away and knows of no one that is "reputable" in her area ...it would seem that she may have have to ship it to me so that i can see what is going on .not to mention the AVG subscription renewal that comes up in a month or so . like i said , she is not the most hip person with comp stuff .i may just buy a two year subscription for her and send her the activation code or take care of it if she ships the comp to me .come to think of it , she is about to head this way on vacation ...i may just wait until she gets here with the comp and remove AVG , then make darn good and sure that the norton/symantec stuff is really gone and install ESET . Link to post Share on other sites More sharing options...
TruthRealm Posted July 23, 2012 ID:575182 Share Posted July 23, 2012 A total reinstall may very well give you back things like Norton that M/soft has ties with -Meaning = Unstallers again ..................Only way out -Registry editing is reasonably simple, but only to those who are confident playing in there (I never go that way if I can help it)that's why I asked if you'd access to "Microsoft Windows 7" media with or without SP1 and NOT an OEM recovery disc (which OEMs arn't even allowed to create in the "traditional sense" with 7 supposedlyrecovery partitions are bad ideas when dealing with security issues . . . actually with any issue, they almost always cause more harm than goodcleanly reinstalling with genuine windows media is pretty much flawless with 7, vista or prior there were literally different images/discs/code for oem v/ retail v. upgrade which wouldn't always reliably activate one another even with phone assitance Link to post Share on other sites More sharing options...
TruthRealm Posted July 23, 2012 ID:575185 Share Posted July 23, 2012 yessir ... as mentioned , norton/symantec gets into stuff and the uninstaller(s) may not remove all of the crap (there are no bones in ice cream) ...and the problems it can cause down the road .about a year ago i uninstalled the norton/symantec AV/AM that came on my sister's laptop (i used revo in the "aggressive" mode and ran the "genuine" uninstaller) .i installed AVG internet security ... no warnings about any existing AV/AM ... all looked good , went well and ran smoothly .two days ago my sister called me ... "the norton subscription expiration came up ..." ./methinks to self "saaay whaaaat ?"my sister is not the most comp hip person on the planet , so i asked her if it was an email or a "pop up" (i had to explain that to her) .she indicated that it was a "pop up" .(uuuggghhh !)so ... as she lives about 1200 miles away and knows of no one that is "reputable" in her area ...it would seem that she may have have to ship it to me so that i can see what is going on .not to mention the AVG subscription renewal that comes up in a month or so . like i said , she is not the most hip person with comp stuff .i may just buy a two year subscription for her and send her the activation code or take care of it if she ships the comp to me .come to think of it , she is about to head this way on vacation ...i may just wait until she gets here with the comp and remove AVG , then make darn good and sure that the norton/symantec stuff is really gone and install ESET .AVG isn't as bad as Symantec products by any stretch but it certainly isn't a white knight anylongeroften I find customers' "networking issues" are actually AVG being a poor sport with printers et al.ESET isn't exactly perfect eitherfrom experience and research (...and ease of configuring for malwarebytes' compatability of course!!) I'd recommend Microsoft Security Essentials for 64-bit vista/7 or Windows Defender in conjunction with Kaspersky or BitDefender's base paid antivirus' for 64-bit xp or 32-bit vista/7...and if she's running 32-bit xp and won't pay for a 2-year subscription of antivirus and lifetime license for malwarebytes' then God bless your mind haha (: Link to post Share on other sites More sharing options...
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