Infected with Cryptic.EEG virus...help please!

[rdeniseq]

My AVG Free 2012 said that it detected a virus, and I chose the option to move it into the vault. Immediately after that happened, my internet browser shut down and one-by-one all my desktop items started disappearing until all my programs and documents have gone. I've run the AVG virus scan, it said that it found the 2 trojans, and has removed them and it gave me a "You are now safe" message. I still don't have any documents, I restarted my computer, and then received a lot of error messages upon reboot that read: "A Write command during the test has failed to complete. This may be due to a media or read/write error. The system generates an exception error when using a reference to an invalid system memory address." Then I have the option to Cancel, Try Again, or Continue. I have not the slightest idea of what to do. Any help would be greatly appreciated!!

Thank you

[rdeniseq]

The only programs that seem to work on my computer are AVG Free 2012 and Microsoft Word.

[Firefox]

Hello and welcome to Malwarebytes

VERY IMPORTANT: Do not run any tools or temp file cleaners at this point without help from one of our experts. Even though it appears all your files and programs are gone, they are probably still there, the Malware that you have is just making it look like they are gone.

Since you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.