I can't seem to run any AVs or Malware etc.

[Will96]

Hey, I'm new here so I'm too familiar with how this works, but I've been struggling with this problem for quite a while. So earlier today, I had printer problems, where everytime I tried to click Print it would automatically crash me. Then, I tried uninstalling a few installations that came when I bought this computer, like HP Help and Support or something else and I later began to realize that my computer would continually go "This window is not responding" and it would white out and I would have to restart my computer manually.

At this point in time, I assumed perhaps I had an infection, so I went into safemode and tried opening mbam and scanning, (Like I've done with every other virus I've ever had) and when I tried to originally scan it would freeze and go non-responsive, thus requiring a manual restart. I tried opening my Spyboy S&D and it wouldn't open, and my Avast was recently uninstalled (like two days ago) because it kept freezing. (I thought perhaps it was corrupt and would reinstall a day after, but when I try to it goes unresponsive) So I thought perhaps I must've uninstalled something essential to HP and I system restored to a day or two back. But I still cannot scan my computer at this point.

Note: I've been trying to find a solution to this problem for the past 8 hours and I'm completely lost. I tried using mbam charmeleon, but after updating it gets stuck on "Killing known malicious processes" and it just gets stuck there.

Thanks in advance, I would really appreciate any form of help.

[Will96]

Hey, I'm new here so I'm too familiar with how this works, but I've been struggling with this problem for quite a while. So earlier today, I had printer problems, where everytime I tried to click Print it would automatically crash me. Then, I tried uninstalling a few installations that came when I bought this computer, like HP Help and Support or something else and I later began to realize that my computer would continually go "This window is not responding" and it would white out and I would have to restart my computer manually.

At this point in time, I assumed perhaps I had an infection, so I went into safemode and tried opening mbam and scanning, (Like I've done with every other virus I've ever had) and when I tried to originally scan it would freeze and go non-responsive, thus requiring a manual restart. I tried opening my Spyboy S&D and it wouldn't open, and my Avast was recently uninstalled (like two days ago) because it kept freezing. (I thought perhaps it was corrupt and would reinstall a day after, but when I try to it goes unresponsive) So I thought perhaps I must've uninstalled something essential to HP and I system restored to a day or two back. But I still cannot scan my computer at this point.

Note: I've been trying to find a solution to this problem for the past 8 hours and I'm completely lost. I tried using mbam charmeleon, but after updating it gets stuck on "Killing known malicious processes" and it just gets stuck there.

Thanks in advance, I would really appreciate any form of help.

P.S I currently cannot sleep because of this issue with my laptop (haha) and I am volunteering for my community in a few hours, so I might only be able to respond past 11 am PST. Thanks again

[daledoc1]

At this point in time, I assumed perhaps I had an infection, so I went into safemode and tried opening mbam and scanning, (Like I've done with every other virus I've ever had) I tried using mbam charmeleon, but after updating it gets stuck on "Killing known malicious processes" and it just gets stuck there.

Hello and welcome to MBAM forum, Will96:

Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU NEED EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.