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Please Help, virus has almost taken over my computer


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Active Live Security Platinum is popping up all over the place, telling me all sites are going to harm my computer.

I've downloaded the Malwarebyte scan 3 times and it won't allow me to run it. I went to the start and tried to get into the malwarebyte help, but again, it won't allow me to open anything.

I really need some help. Do I need to take my computer in or are you experts able to to assist with this?

CJ

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Hello wolfpup and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Please follow the instructions here and post the log file when you are ready:

http://forums.malwarebytes.org/index.php?showtopic=110630

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Thank you so much Maniac. I did end up finding this once the panic subsided. It was very hard to navigate anywhere with the state it was in. And I could ill afford it but I ended up taking the plunge and getting a new harddrive. On a good note, I'm very happy with the new Asus.

The HP was fine though, prior to this and I'd still really like to get it cleaned up. So I've got a new flash drive and will try this again.

When I saw the instructions the first time, I went to a neighbors and downloaded the removal stuff. Plugged it into my infected computer and nothing would open. I think I missed a step though in making it run on their computer and saving the camelion?? Are you able to explain that step a little clearer?

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That sounds like a really good idea. I've got a couple hundred pictures and quite a few documentson the infected one that I really want though. Is there any other way I could go about getting them? Does formating not erase everything?

I've learned a big lesson from this, well actually a couple but back up discs would have been a great thing.

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Oh my, sorry, I can follow instructions and know my way around a computer not too bad but I have no idea what "OS". Is that operating system? And if so, is that like Internet Explorer versions. And again, if so, for some reason I think it's a vcombination of IE7 and Vista. And that probably sounds weird and may not be correct. The last one I installed was IE7. I hope that's what you're asking.

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I purchased a new flash drive as well when I got the new hard drive. I wasn't going to put that one anywhere near a clean computer once I had plugged in into anything connected to that horrible virus. Is it still necessary to use that linked information. Is that what will help get the virus out or just to clean the old flash, which I will or I'll toss it. It wasn't expensive and I don't have anything worth saving on it.

I hope this isn't bad to say but they rigged my new computer up with Kaspersky and said I could transfer my licence to two other computers. Is that something that could be of use to me? Or should I re-try your first link with the new flashdrive?

I'm just not sure about the camelion thing?

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Apparently you misunderstood me. Run this program to prevent infection and transmission of malware using this flash drive. Then feel free to use the infected system from the old hard drive. This malware does not hitting your personal information or any files.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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