Jump to content

Freeze issue ?


Recommended Posts

MBAM PRO freeze my 2 pc when i push Open it from tray :(

Need wayt around 20-30 sec when MBAM open's :(

But MBAM protection is realy good :D

7 days ago i clean my friend pc - kis 2012 not kill all viruces and trojan horces but MBAM kill them all

Very impressive, gratz to MBAM team

Link to post
Share on other sites

Hi Caxap,

Thanks for the wonderful compliments! It's always nice to know that our users are happy with our product. :)

To get your issue solved, let's try the following:

Perform a clean install of Malwarebytes Anti-Malware

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email for the Pro version
    • Launch the program, register, and elect to enable the protection module. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

After the re-installation is complete, check to see if you can successfully launch from the tray icon.

Link to post
Share on other sites

Are you using an antivirus on these systems alongside Malwarebytes' Anti-Malware? If so, which one? Also, are you able to replicate this issue on both Windows 7 and Vista?

I'm test that problem: MBAM-alone, MBAM+MSE 2.0, MBAM+Outpost Firewall Pro 7.1-7.5, MBAM+Avast 5 Free

1 pc Windows 7 pro - another pc Windows Vista 32bit

(exclude MBAM and not exclude)

If MBAM not activate like trial or license - all be ok

if MBAM active and launc from tray - 1, two or 3 times opens-closed from tray - ok but at 4 or 6 times - get freezing 20-40 sec and just not opens

Link to post
Share on other sites

I'd like you to run mbam-check, which will give us a detailed analysis of your installation.

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.