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Trojan.Gen.2 virus removal

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HI i just recently bought norton antivirus 2012 and its saying that i have the virus trojan.gen.2 and getting rid of it failed, so i tried all of their extra tools to get rid of it to no success and when i scanned my computer again it showed back up so i scanned again with malwarebytes and its not showing anything so what else can i do to get rid of this virus, thank you very much for any and all help you can give me.

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Hello bigguns193 and welcome to MalwareBytes forums.

This area is for general questions about MBAM, and not for malware removal help.

Let me suggest, if you're an MBAM customer, you contact the help desk at support@malwarebytes.org

Alternatively, Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Follow this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please post there the contents of MBAM scan log & the DDS logs

Don't post your logs here.

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