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virus prevents opening malwarebytes and restarts PC when connecting to internet


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Hello

I am running Windows XP on my PC. A couple of days ago i received a pop up on extra torrent about updating software which I closed. Since then I have been unable to open malwarebytes and mcafee. Now my PC also appears to restart when I open internet explorer. I have also noticed that white colours are streaked with blue. I have tried to open malwarebytes in safe mode but to no avail.

Could someone please advise. I am rather desperate.

Many thanks in advance for any suggestions.

Pierre

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Hello Pierre and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Give internet access to your system.

Step 1

Please follow the instructions here to run Malwarebytes' Anti-Malware:

http://forums.malwarebytes.org/index.php?showtopic=85715&view=findpost&p=434002

Post the log file in your next reply.

Step 2

Follow the instructions here for DDS:

http://forums.malwarebytes.org/index.php?showtopic=9573

In your next reply, post the following log files:

  • Malwarebytes' Anti-Malware log
  • DDS log with Attach.txt

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Other members who need assistance please start your own topic in a new thread. Thanks!

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