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Ahhh! Help!

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It all started lastnight when I noticed AVG had several popups saying something needed to be quarantined. I woke up this morning to more AVG notices. I did a full scan with MBAM, but received a weird error from MBAM (should have noted it down) that did not cause the scan to stop, but just worried me. I then got a blue screen from Windows saying that a something about a critical process, and that it needed to shut down to prevent more damage. It restarted, I scanned with MBAM and found several more issues - I removed them and restarted my computer. I noticed things were still funky. I got more AVG popups, and Opera browser was not loading things correctly. I tried posting this message via Internet Explorer but it kept closing on me before I could finish this post!! I'm now on my laptop giving my infected computer a death stare.

I did another scan with MBAM and it found MORE threats - I think I can keep scanning and restarting, and the threats would never disappear!!

The protection module is disabled somehow, and when I try to enable it, I get an error message (see attached image). I tried using rkill.exe but it just gives me that blue screen saying my computer needs to shut down before any damage occurs.

Note: I also scanned with AVG a couple times, and it found threats that I quarantined/removed.



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Hello, clanderson:

It sounds as if you are infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system. Also, do not user special tools (such as rkill, Combofix, roguekiller, etc) without expert help, as they, too, can cause system damage when not used properly.


OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.


  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.


If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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