Error 5

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I bought Malwarebytes a long time ago but has worked in months....always gives me a message when i try to run it. The message is......."Run-time error '5' Invalid procedure call or argument"

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Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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If you no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.

Cleverbridge customer service


Thank you


Phone: +1-866-522-6855

(Intl.: +1-312-922-8693)

Service hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Saturday: 9:00 AM - 4:00 PM (CST)

Sunday: 10:00 AM - 3:00 PM (CST)

Service hours according to time zone PST:

Monday - Friday: 6:00 AM - 6:00 PM

Saturday: 7:00 AM - 2:00 PM

Sunday: 8:00 AM - 1:00 PM

Fax: +1-312-263-7632

Address: cleverbridge

360 N. Michigan Ave.

Suite 1900

Chicago, IL 60601-3805


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