Jump to content

Increasing number of programs will not connect to internet.

Recommended Posts

Disclaimer: I do not have the full, paid for version of MBAM, but will be paying for it as soon as this issue is sorted, I say after because if I cannot resolve the problem I will have to run a full system wipe and am unsure on if I will have to pay again or how easy it will be to get the paid support back.

Ok, I'll start from the beggining, a few weeks ago I contracted a virus, it masquerades as an update to Firefox (though it doesn't ask for permission to update, just tells me that an update is being applied), it then stops several programs from connecting to the internet and stops me from using any web browser. So I can't update MBAM and even when doing a full scan it can't find whatever virus is there.

A system Restore seems to delay it, I can then use firefox again (no other web browser will work) at least but it looks as though it's been in my system for a while now, it keeps on coming back (I'm 95% sure I'm not just finding it again) and I still cannot update MBAM through use of the actual program. I tried reinstalling but I'm not sure it worked. My computer now has a tendancy to freeze if I put it through anything too strenuous.

When trying to update via the program it tries to load and then becomes unresponsive.

Is there any way to update MBAM in a more manual fashion or is this virus known of, with an easy fix?

As for the dds For some reason my computer recognised it as an autoCAD program so when I try to open it it opens notepad, but full of gibberish. If I save the file it comes out as a .scr file which, when I try to attach it comes up with "You aren't permitted to upload this kind of file.", tried to change the file type, wouldn't let me.

Link to post
Share on other sites

Hello Asbath! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Step 1

Download OTL to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Please tick the Scan All users. Next, click the Quick Scan button. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

Step 2

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please copy and paste the log to your reply.

In your next reply, post the following log files:

  • OTL log with Extras.txt
  • Farbar Service Scanner log

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.