Kollah infection, search redirect, and intall of Malwarebytes and HJT lock out.

[IQBO]

I am using Windows XP. I have verified that I the latest Microsoft updates and updates for my antivirus suite. My CA antivirus suite has detected Kollah. When I follow the instructions to iscolate and delete it, my computer is restarted and Kollah is detected again. When I use Google to attempt to search for information on how to delete it, my Google search results are hijacked and I'm taken to various search sites with non-working links. When attempting to access this (malwarebytes.org) site, I get a scrambled mix.

I did finally find and download Malwarebytes and HiJackThis to my desktop. Unfortunately, when I click them to install them, nothing happens. Apparently, they are being blocked by the virus. I am posting this from another computer since I am having difficulty in posting from the infected computer.

From reading other's posts here, I think my next step is to download and attempt to install Combofix, is this correct?

Thank you,

Bo

[AdvancedSetup]

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

ComboFix.exe

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click
  Yes
  to allow ComboFix to continue scanning for malware.
  
  
• When the tool is finished, it will produce a report for you.
  
  
• Please post the
  C:\ComboFix.txt
  along with a
  new HijackThis log
  so we may continue cleaning the system.
  
  

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.