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Hello. I've seen other people post with this same problem, but the solution has varied by user.

I've picked up Trojan.Dropper.BCMiner from an infected site. When I went to the site, it automatically began downloading a PDF (I didn't click on anyting). I tried to cancel the download, but the download showed completed in my Firefox Downloads window.

Because of the unprompted download, I ran MBAM, and it found the BCMiner trojan. MBAM finds it, quarantines it succesfully, and prompts a reboot, but the trojan is still there on every restart -- MBAM finds it again.

After unsuccessful removal attempts w. MBAM, I ran Trend Micro's HouseCall, which also found the Trojan and also prompted a reboot to finish "fixing" the infection. But after reboot, the Trojan is still there and detectable by both HC and MBAM.

Please help. I'm over my head here and don't want to run anything like Combofix or Farfar without instructions. I can post MBAM logs, but didn't want to do that until instructed. Any help is very much appreciated.

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  • Staff

Hello, and welcome to Malwarebytes.

If you think you are infected, here are the steps needed to get your computer cleaned....

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here (http://www.malwareby...?showtopic=9573), skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwareby...ium-support.php)

Please be patient, someone will assist you as soon as possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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