Jump to content


Recommended Posts

I am definitely a novice.

When I try to update Maleware I get this message: An error has occurred. Please report this

error code to our support team.

MBAM_ERROR_UPDATING (2,0, CreateFile).

Any suggestions of how to remedy the problem?



Link to post
Share on other sites

  • Root Admin

It indicates that one of the files from our program is missing or cannot be read for some reason.

Please do the following, if that does not work let us know.

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Link to post
Share on other sites

Thanks Guys. I think it worked. I got a mesage that said I successfully changed the version form V2012.04.04.08 to V2012.06.15.07.

I checked the update tab which said I had the most recent version. I assume I'm back on track. I thank you very much. Tom

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.