Help! Scan HDD Virus!

[johnkimball]

hello friends, please help me! i have this very bad virus called scan hdd. thing is when

i start my computer the the desktop goes to a black background and my start menu

options disappear with all my desktop icons DISAPPEARED too ! then a silly program

opens like 80 times over and says Hard drive disc is full and then opens another program

which asks to continue repair or cancel and restart computer ! i tried running

malwarebytes in safe mode with updated definations with Full scan and it detected it then i ticked and

deleted it with the program but it is still there! please someone help. i can only access

this forum in safe mode as if i go in normal mode the damn thing will pop up .

[Esetisthebest]

An expert will be here shortly.

[johnkimball]

Thanks brother, i hope the experts will be able to sort out this new headache . (am replying in safe mode)

[daledoc1]

Hello and welcome to MBAM forum, johnkimball:

I'm NOT an expert -- just a volunteer home user helper.

But here are some suggestions....

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

VERY IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

Specifically, you might want to try to run the "unhide" tool to see if you can restore your folders & shortcuts.

The tutorial for that is HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[johnkimball]

we will wait for the expert .

[daledoc1]

Hi:

Please take your time and re-read my reply.

No one (not even the experts) can work on malware-related problems in this section of the forum.

The instructions I provided include 3 different options for you to obtain one-on-one help from an expert in the appropriate setting (either the malware section of the forum, or the help desk, or the premium support site).

These are the very same instructions they would provide to you here.

They will assist you with cleaning your system -- but in the right place.

Thanks very much for your patience and understanding,

daledoc1

[johnkimball]

oh sorry brother, going to post a new thread in the correct section.

[johnkimball]

Option 1 it is

[daledoc1]

That's OK.

Newcomers with infected computers often post here first by mistake.

And I'm sure you're pretty freaked out and anxious for help.

Just take your time to READ AND FOLLOW THE STEPS as best you can.

It will greatly help the experts to help you.

Thanks!

daledoc1

[johnkimball]

we have posted a new thread in the section Malware Romovals. was that done in the right

section?

[daledoc1]

Yes.

It's in the correct section.

Please be patient and wait for assistance there from one of the authorized helpers.

The forum can be busy and many of the helpers are volunteers.

So, it can sometimes take a day or so for one of them to take your case.

In the interim, please re-read the notes in my original reply, especially about not bumping your topic there for 48 hours, etc.

Doing so will only lead to delay in getting help.

You might also want to read the "I'm Infected" article I mentioned.

Again, doing so will help the malware expert to help you.

If you are able to run the tools and produce the requested scan logs, just hold onto them until your helper asks for them, since you won't be able to edit your post to add them now.

Thanks again for your patience and understanding,

daledoc1