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Hi again I think I have it for you havnt a clue why it decided to do it that time but I got it up in a different window and it worked saving into notepad where it didnt last time hope it is what you want

Regards

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 15:45:00, on 14/06/2012

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16385)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\AVG\AVG PC Tuneup\BoostSpeed.exe

C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe

C:\Program Files\AVG\AVG2012\avgtray.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Windows\vVX6000.exe

C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Creative\Shared Files\CamTray.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Microsoft Office\Office\FINDFAST.EXE

C:\Program Files\Microsoft Office\Office\OSA.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Windows Live\Toolbar\wltuser.exe

C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

C:\Program Files\Common Files\AVG Secure Search\ScriptHelperInstaller\11.1.0\ScriptHelper.exe

C:\Windows\system32\notepad.exe

C:\Windows\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MIF5BA~1\Office14\GROOVEEX.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MIF5BA~1\Office14\URLREDIR.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll

O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"

O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"

O4 - HKLM\..\Run: [VX6000] C:\Windows\vVX6000.exe

O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"

O4 - HKLM\..\Run: [V0330Cfg.exe] V0330Cfg.exe /d:3

O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKCU\..\Run: [Creative WebCam Tray] "C:\Program Files\Creative\Shared Files\CamTray.exe"

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-18\..\Run: [Advanced SystemCare 5] "C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [Advanced SystemCare 5] "C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart (User 'Default user')

O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE

O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office14\EXCEL.EXE/3000

O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MIF5BA~1\Office14\ONBttnIE.dll/105

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)

O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)

O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\11.1.0\ViProtocol.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe

O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: vToolbarUpdater11.1.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.1.0\ToolbarUpdater.exe

--

End of file - 11094 bytes

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [VX6000] C:\Windows\vVX6000.exe
      O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
      O4 - HKLM\..\Run: [V0330Cfg.exe] V0330Cfg.exe /d:3
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
      O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

    [*] Close all open windows and browsers/email, etc...

    [*] Click on the "Fix Checked" button

    [*] When completed, close the application.

    • NOTE**You can research each of those lines
    >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]

NOTE**

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe

(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit

(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit

and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the ActiveX control to install

    • Click Start

    [*]Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]Wait for the scan to finish

    [*] Click on copy to clipboard or copy and paste the results here in this topic

Copy and paste that log as a reply to this topic

Gringo

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<p> </p>

<div>Hi Gringo This is the result of the Eset Scan and these are the threats that it found </div>

<div> </div>

<div>Before I started any of the work with you on this you said to back files up so I did a total back up to my external drive and then disconnected it I have another one with my photos etc on are they likely to be infected if so have you any advice how to stop reinfecting the pc and remove it from the external drive if on.</div>

<div> </div>

<div>Thanks for your time I really appreciate it</div>

<div> </div>

<div>C:\Users\bethany\AppData\Local\Babylon\Setup\MyBabylonTB.exe<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Toolbar.Babylon application</div>

<div>C:\Users\bethany\Downloads\gimp-setup.exe<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/DownloadAdmin.A.Gen application</div>

<div>C:\Users\bethany\Downloads\installer_adobe_photoshop.exe<span class="Apple-tab-span" style="white-space:pre"> </span>multiple threats</div>

<div>C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\3un8z7x5.default\prefs.js.BAK<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Adware.Bonzuna.A application</div>

<div>C:\Users\User\Downloads\BonzunaInstaller(CH) (1).exe<span class="Apple-tab-span" style="white-space:pre"> </span>a variant of Win32/Adware.Bonzuna.A application</div>

<div>C:\Users\User\Downloads\BonzunaInstaller(CH).exe<span class="Apple-tab-span" style="white-space:pre"> </span>a variant of Win32/Adware.Bonzuna.A application</div>

<div>C:\Users\User\Downloads\gimp-setup.exe<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/DownloadAdmin.A.Gen application</div>

<div>C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\browserhelper.dll<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Adware.Bonzuna.A application</div>

<div>C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcoretb.dll<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Adware.Bonzuna.A application</div>

<div>C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcthelper.exe<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Adware.Bonzuna.A application</div>

<div>C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcupdt.exe<span class="Apple-tab-span" style="white-space:pre"> </span>Win32/Adware.Bonzuna.A application</div>

<div> </div>

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C:\Users\bethany\AppData\Local\Babylon\Setup\MyBabylonTB.exe Win32/Toolbar.Babylon application

C:\Users\bethany\Downloads\gimp-setup.exe Win32/DownloadAdmin.A.Gen application

C:\Users\bethany\Downloads\installer_adobe_photoshop.exe multiple threats

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\3un8z7x5.default\prefs.js.BAK Win32/Adware.Bonzuna.A application

C:\Users\User\Downloads\BonzunaInstaller(CH) (1).exe a variant of Win32/Adware.Bonzuna.A application

C:\Users\User\Downloads\BonzunaInstaller(CH).exe a variant of Win32/Adware.Bonzuna.A application

C:\Users\User\Downloads\gimp-setup.exe Win32/DownloadAdmin.A.Gen application

C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\browserhelper.dll Win32/Adware.Bonzuna.A application

C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcoretb.dll Win32/Adware.Bonzuna.A application

C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcthelper.exe Win32/Adware.Bonzuna.A application

C:\_OTL\MovedFiles\06132012_200006\C_Program Files\Search Core Systems\Windows Core Toolbar\wcupdt.exe Win32/Adware.Bonzuna.A application

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Hi Gringo I hope that it got through to you this time

When we started this you told me to back up files so I did a full backup to a external drive which I then disconnected ,is the external drive now infected if it is how do I clean it to stop it reinfecting the PC

I also have another that has my photos on how can I check that to make sure I dont loose any of them.

Thanks again for the time you have spent on

Regards

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  • Staff

Hello

When we started this you told me to back up files so I did a full backup to a external drive which I then disconnected ,is the external drive now infected if it is how do I clean it to stop it reinfecting the PC

I also have another that has my photos on how can I check that to make sure I dont loose any of them.

If it is a full backup go ahead and delete it and make a new one

As far as the drive itself I don't think there is anything to worry about - but I would go ahead and scan it with the onboard Antivirus that you have overnight

or you can even do the online scan if you check around the settings you can do just the drive you select

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the quote box (below)...to Notepad.
    @echo off
    REM: Remove Directory and all sub-directories and files
    rd /s /q "C:\Program Files\Bad\"
    rd /s /q "C:\Program Files\BadDir01\"
    REM: Delete specific files within a Directory
    del /f /s /q "C:\WINDOWS\badfile.exel"
    del /f /s /q "C:\WINDOWS\badfile.dll"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif&lt;--XPvista_bat_icon.png&lt;--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore&#39;s cache C:\System Volume Information\, Whatever is in these folders can&#39;t harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:


  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.


  • To re-enable your Emulation drivers, double click DeFogger to run the tool.

    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A &#39;Finished!&#39; message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.


  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
    Malwarebytes&#39; Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes&#39; Anti-Malware Malwarebytes&#39; Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet


  • internetsafety
    Internet Safety for Kids

Here is some more reading for you from some of my colleges


  • PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
    COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I&#39;d be grateful if you could reply to this post so that I know you have read it and, if you&#39;ve no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --&gt;btn_donate_SM.gif&lt;-- Don&#39;t worry every little bit helps.

Gringo

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Hi Gringo thank you I have just carried out your instructions and the PC seems good, faster than before and clean Great.

Thanks also for the advice about my drives I will carry that out shortly.

I am glad I came to your site instead of taking it into a shop I feel a certain satisfaction that I was able to see it cured although its all down to you,I also feel a little more confident to perhaps use it for other things and need to take more notice to back up and update programs and generally be more careful as do we all here.

Thanks again

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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