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Removed Virus, Now I Can't Run Any MS Office Programs

jojomesozoic
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jojomesozoic

jojomesozoic

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This is going to be a mouthfull, so a million thank-you's before hand.

I'm working on a shared computer my office. I come in after several days off to find that the computer has a fake antivirus program. I don't know who downloaded it or from where. I run Malwarebytes Antimalware and Superantispyware as my protection programs. I was unable to update due to the fake antivurus, so I restarted in safe mode and ran some scans there. I ran a scan for both Malwarebytes and Superantispyware and this is what I found (Note to readers: The logs say "No Action Taken" becuase I saved the logfile before I quarantened and removed the malware with the above mentioned programs).

Superantispyware Log:

SUPERAntiSpyware Scan Log

http://www.superantispyware.com

Generated 05/29/2012 at 03:14 PM

Application Version : 5.0.1148

Core Rules Database Version : 8601

Trace Rules Database Version: 6413

Scan type : Complete Scan

Total Scan Time : 00:25:36

Operating System Information

Windows 7 Professional 32-bit (Build 6.01.7600)

UAC Off - Administrator

Memory items scanned : 342

Memory threats detected : 0

Registry items scanned : 42788

Registry threats detected : 1

File items scanned : 31213

File threats detected : 17

Adware.Tracking Cookie

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@advertising[2].txt [ Cookie:brent@advertising.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@atdmt[1].txt [ Cookie:brent@atdmt.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@pointroll[2].txt [ Cookie:brent@pointroll.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@ru4[2].txt [ Cookie:brent@ru4.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@adbrite[2].txt [ Cookie:brent@adbrite.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@c.atdmt[2].txt [ Cookie:brent@c.atdmt.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@lucidmedia[1].txt [ Cookie:brent@lucidmedia.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@yieldmanager[1].txt [ Cookie:brent@yieldmanager.net/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@serving-sys[2].txt [ Cookie:brent@serving-sys.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@kanoodle[2].txt [ Cookie:brent@kanoodle.com/ ]

C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@legolas-media[2].txt [ Cookie:brent@legolas-media.com/ ]

ds.serving-sys.com [ C:\USERS\BRENT\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N59VDAZK ]

socialstreamingplayer.crystalmedianetworks.com [ C:\USERS\BRENT\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N59VDAZK ]

C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\SYSTEM@S3.TRAFFICNO[2].TXT [ /S3.TRAFFICNO ]

Trojan.Agent/Gen-FakeAlert[Local]

C:\PROGRAMDATA\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.EXE

C:\$RECYCLE.BIN\S-1-5-21-1557514261-2431698323-2000263041-1000\$RM1A0AX.LNK

[b7E8586B000083BB67CF2E1FA6014588] C:\PROGRAMDATA\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.EXE

C:\USERS\USER\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\SMART FORTRESS 2012\SMART FORTRESS 2012.LNK

Malwarebytes Log:

Malwarebytes Anti-Malware 1.61.0.1400

www.malwarebytes.org

Database version: v2012.05.29.07

Windows 7 x86 NTFS (Safe Mode)

Internet Explorer 8.0.7600.16385

User :: QUERCUSCRUSADER [administrator]

5/29/2012 3:28:07 PM

mbam-log-2012-05-29 (15-54-52).txt

Scan type: Full scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 364709

Time elapsed: 26 minute(s), 31 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 2

HKCR\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32| (Trojan.Zaccess) -> Bad: (C:\Users\User\AppData\Local\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n.) Good: (%SystemRoot%\system32\shdocvw.dll) -> No action taken.

HKCR\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32| (Trojan.Zaccess) -> Bad: (\\.\globalroot\systemroot\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n.) Good: (%systemroot%\system32\wbem\wbemess.dll) -> No action taken.

Folders Detected: 0

(No malicious items detected)

Files Detected: 4

C:\Users\User\AppData\Local\uzsqvv.exe (Trojan.Agent) -> No action taken.

C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\00000001.@ (Trojan.Small) -> No action taken.

C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\80000000.@ (Trojan.Sirefef) -> No action taken.

C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\800000cb.@ (Rootkit.0Access) -> No action taken.

(end)

After doing this in safemode, I restarted the copmuter, updaded both programs to the current versions, and restarted again in safemode and scanned again. Only Malwarebytes found infected files this time. Scan log follows (Note to readers: Again, the logs say "No Action Taken" becuase I saved the logfile before I quarantened and removed the malware with the above mentioned programs).

Malwarebytes Anti-Malware 1.61.0.1400

www.malwarebytes.org

Database version: v2012.05.15.06

Windows 7 x86 NTFS (Safe Mode)

Internet Explorer 8.0.7600.16385

User :: QUERCUSCRUSADER [administrator]

5/29/2012 2:49:26 PM

mbam-log-2012-05-29 (15-16-54).txt

Scan type: Full scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 361863

Time elapsed: 26 minute(s), 42 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 1

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Smart Fortress 2012 (Trojan.LameShield) -> No action taken.

Registry Values Detected: 3

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|ipcofmon (IPH.Trojan.Agent.CPN) -> Data: rundll32 "C:\Users\User\AppData\Local\Temp\audiicpl.dll",CreateProcessNotify -> No action taken.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|MdRandomGeneratorCtrl (Trojan.Agent.SZ) -> Data: "C:\Users\User\AppData\Local\MdRandomGeneratorCtrl\MdRandomGeneratorCtrl.exe" /w -> No action taken.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce|B7E8586B000083BB67CF2E1FA6014588 (Trojan.LameShield) -> Data: C:\ProgramData\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.exe -> No action taken.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 6

C:\Users\User\AppData\Local\Temp\audiicpl.dll (IPH.Trojan.Agent.CPN) -> No action taken.

C:\Users\User\AppData\Local\MdRandomGeneratorCtrl\MdRandomGeneratorCtrl.exe (Trojan.Agent.SZ) -> No action taken.

C:\ProgramData\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.exe (Trojan.LameShield) -> No action taken.

C:\Users\User\AppData\Local\Temp\~!#6BC0.tmp (Trojan.Agent.SZ) -> No action taken.

C:\Users\User\AppData\Local\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n (Trojan.Dropper.PE4) -> No action taken.

C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n (Trojan.Dropper.PE4) -> No action taken.

(end)

I restarted in safe mode, scanned a third time and found nothing. I wasn't convinced it was gone, however, and decided ot try one more scan.

I restarted regularly this time and scanned a third time to try and catch anything that might only be visible to the program after a normal startup.

Malwarebytes Anti-Malware 1.61.0.1400

www.malwarebytes.org

Database version: v2012.06.02.05

Windows 7 x86 NTFS

Internet Explorer 8.0.7600.16385

User :: QUERCUSCRUSADER [administrator]

6/2/2012 10:24:55 AM

mbam-log-2012-06-02 (10-24-55).txt

Scan type: Full scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 369234

Time elapsed: 32 minute(s), 52 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 1

C:\Users\User\AppData\Local\Temp\qeupd.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 1

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|qeupd (Trojan.Agent) -> Data: rundll32.exe "C:\Users\User\AppData\Local\Temp\qeupd.dll",SteamAPI_GetSteamInstallPath -> Quarantined and deleted successfully.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 1

C:\Users\User\AppData\Local\Temp\qeupd.dll (Trojan.Agent) -> Delete on reboot.

(end)

I scanned several times after, both in safe mode as well as after a normal startup, and found nothing. I kept an eye on the machine for several days, updating and scanning whenever I could. Today is about 5 days later, I even scanned this morning and didn't find any problems.

This is where things get. . . wierd. . .

I noticed while trying to work that a Microsoft Word file wouldn't open. There was no error message, the mouse would show the Windows loading wheel for about one full second and then. . . Nothing. Even after a restart, no joy. I tried Excel and PowerPoint as well. Same thing. Then I tried to open a new, blank document. Same thing. At this point, I'm confused so I go into program files and find. . .nothing (See attached "Office Clip 1-3").

By now, I'm sure it has something to do with the virus. So I downlaod and Install HijackThis and run the scan, copy the log into two different online analyzers. Both of these didn't come up with anything that could be dnagerous (to my limited knowledge and experience). The log follows.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:57:47 AM, on 6/5/2012

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16385)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskhost.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Sophos\AutoUpdate\ALMon.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe

C:\Program Files\WordWeb\wweb32.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [sophos AutoUpdate Monitor] C:\Program Files\Sophos\AutoUpdate\almon.exe

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup

O4 - HKCU\..\Run: [nemsv] rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize

O4 - HKUS\S-1-5-21-1557514261-2431698323-2000263041-1000\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup (User '?')

O4 - HKUS\S-1-5-21-1557514261-2431698323-2000263041-1000\..\Run: [nemsv] rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize (User '?')

O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

O23 - Service: ArcGIS License Manager - Acresso Software Inc. - C:\PROGRA~1\ESRI\License\arcgis9x\lmgrd.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe

O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe

O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe

O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe

--

End of file - 5523 bytes

I know that some viruses begin with a startup file, so here is also a log of my startup files copied out of CCleaner.

Yes HKCU:Run nemsv rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize

Yes HKCU:Run WordWeb "C:\Program Files\WordWeb\wweb32.exe" -startup

Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe

Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe

Yes HKLM:Run IntelliPoint "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

Yes HKLM:Run itype "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

Yes HKLM:Run Malwarebytes Anti-Malware (reboot) "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe

Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s

Yes HKLM:Run Sophos AutoUpdate Monitor C:\Program Files\Sophos\AutoUpdate\almon.exe

Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

So, this is the gist of it. I have no clue what to do here, I don't even know what's wrong. I would just relaod MS Office, but I have a code key without a disk (for activating computers preloaded with MS Office) and I think you guys can help me better than having to jump through hoops to have Microsoft send me a CD with office on it.

If I'm missing any information that is relevant, please let me know and I'll update as soon as possible.

post-52636-0-54416500-1338923124.png

post-52636-0-97094800-1338923131.png

post-52636-0-48079200-1338923140.png

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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