MB freezes when fixing rogue.errorfix

vegas · June 4, 2012

I have Vista and McAfee and free MB. I run MB regularly. I saw an errorfix scrren pop up and was able to stop it. The computer seems to work fine but I did a full MB scan anyway and it wound multiple instances of errorfix. When I click to fix these, the computer cursor changes to the "RUN" symbol but nothing happens. Bringin up the windows "applications" screen shows MB not responding. I tried again while disabling McAfee and same result. Do I do the "I'm infected" routine?

vegas · June 4, 2012

I was able to remove most of the entries one at a time except for 2.

c:\users\sharon brickner\appdata\roaming\error fix and

c:\users\sharon brickner\appdata\roaming\erorfix\results

When I try do remove either of these one at a time, MB freezes

Maniac · June 4, 2012

Hello vegas! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
Make sure you read all of the instructions and fixes thoroughly before continuing with them.
Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

ErrorFix seems to be very old rogue application. Follow our instructions and perform a quick scan:

http://forums.malwarebytes.org/index.php?showtopic=14446

vegas · June 4, 2012

I'm sorry. Perhaps you did not understand. The link you provided tells me how to load & execute MB. I've already done that months ago and ran it today when I encountered this problem. For some reason MB freezes when it tires to fix the 2 problems. I have now run the dds.com and got the folowing:

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Sharon Brickner at 10:14:14 on 2012-06-04

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.824 [GMT -7:00]

.

AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}

FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe

C:\Windows\system32\agrsmsvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Windows\system32\rundll32.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\McAfee Online Backup\MOBKbackup.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Qwest\Quickcare\bin\sprtsvc.exe

C:\Program Files\McAfee Online Backup\MOBKbackup.exe

C:\Windows\system32\svchost.exe -k imgsvc

c:\Toshiba\IVP\swupdate\swupdtmr.exe

C:\Program Files\Qwest\Quickcare\bin\tgsrvc.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\TODDSrv.exe

C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

C:\Windows\System32\alg.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Synaptics\SynTP\SynToshiba.exe

C:\Program Files\Toshiba\Power Saver\TPwrMain.exe

C:\Program Files\Toshiba\FlashCards\TCrdMain.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\Qwest\Desktop\QwestTouchPointAgent.exe

C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE

C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE

C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\Windows\ehome\ehtray.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Microsoft\BingBar\7.1.361.0\SeaPort.exe

C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Common Files\McAfee\Core\mchost.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\DllHost.exe

.

============== Pseudo HJT Report ===============

.

mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart

uInternet Settings,ProxyOverride = *.local

uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s

uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

mURLSearchHooks: H - No File

BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll

BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20120429193401.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll

BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll

TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll"

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

{555d4d79-4bd2-4094-a395-cfc534424a05}

EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

mRun: [HWSetup] c:\program files\toshiba\utilities\HWSetup.exe hwSetUP

mRun: [sVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL

mRun: [<NO NAME>]

mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey

mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe

mRun: [QwestTouchPointAgent] "c:\program files\qwest\desktop\QwestTouchPointAgent.exe" /autostart

mRun: [QuickCare] c:\program files\qwest\quickcare\bin\sprtcmd.exe /P QuickCare

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon

mRun: [iJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

dRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM

IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000

IE: eBay Search - c:\program files\ebay\ebay toolbar2\eBayTb.dll/RCSearch.html

IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM

IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM

IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM

IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM

IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL

Trusted Zone: internet

Trusted Zone: mcafee.com

Trusted Zone: mgm-mirage.com\secure03

Trusted Zone: stumbleupon.com

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab

DPF: {33704B0F-9EB7-434B-B752-EA6CFFB87423} - hxxp://192.168.0.253:50000/JpegInst.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {D821DC4A-0814-435E-9820-661C543A4679} - hxxp://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.0.1 205.171.3.25

TCP: Interfaces\{46B899C2-F6CE-4F02-923B-C2FDC17003FB} : DhcpNameServer = 192.168.0.1 205.171.3.25

TCP: Interfaces\{CFEBFAA9-942E-43DF-A969-81B27333A70D} : DhcpNameServer = 192.168.0.1 205.171.3.25

Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll

Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll

Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL

Notify: igfxcui - igfxdev.dll

SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

.

============= SERVICES / DRIVERS ===============

.

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-11 464304]

R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2010-5-11 64912]

R1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2010-5-11 169608]

R1 MOBKFilter;MOBKFilter;c:\windows\system32\drivers\MOBK.sys [2010-6-16 54776]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-5-21 21504]

R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [2007-4-16 3712]

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-10-3 95200]

R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-11 214904]

R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-11 214904]

R2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-5-11 214904]

R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-5-11 166288]

R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-5-11 161632]

R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-5-11 151880]

R2 MOBKbackup;McAfee Online Backup;c:\program files\mcafee online backup\MOBKbackup.exe [2010-2-5 229688]

R2 sprtlisten;SupportSoft Listener Service;c:\program files\common files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]

R2 sprtsvc_quickcare;SupportSoft Sprocket Service (quickcare);c:\program files\qwest\quickcare\bin\sprtsvc.exe [2010-10-7 206120]

R2 tgsrvc_quickcare;SupportSoft Repair Service (quickcare);c:\program files\qwest\quickcare\bin\tgsrvc.exe [2010-10-7 185640]

R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]

R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-5-11 57600]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-5-11 180848]

R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-5-11 340920]

S2 !SASCORE;SAS Core Service;"c:\program files\superantispyware\sascore.exe" --> c:\program files\superantispyware\SASCORE.EXE [?]

S2 0273041338592074mcinstcleanup;McAfee Application Installer Cleanup (0273041338592074);c:\windows\temp\027304~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\027304~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]

S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate1ccb3886f7a3d48;Google Update Service (gupdate1ccb3886f7a3d48);c:\program files\google\update\GoogleUpdate.exe [2011-3-12 136176]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-4 257696]

S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-4-12 39272]

S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-12 136176]

S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-5-11 59456]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-5-11 87656]

S3 rcmirror;rcmirror;c:\windows\system32\drivers\rcmirror.sys [2010-1-18 3200]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-5-21 16896]

S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-8-4 19968]

S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]

.

=============== Created Last 30 ================

.

2012-06-02 15:54:05 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{98a2239e-8d5c-4d3f-83a2-3c738cade135}\offreg.dll

2012-06-01 22:56:19 6737808 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{98a2239e-8d5c-4d3f-83a2-3c738cade135}\mpengine.dll

2012-05-11 17:21:10 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys

2012-05-11 17:21:06 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys

.

==================== Find3M ====================

.

2012-05-10 02:06:03 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-05-10 02:06:03 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-04-04 22:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-04-03 08:16:12 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe

2012-04-03 08:16:11 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe

2012-04-02 13:36:21 2044928 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 10:15:24.72 ===============

Maniac · June 4, 2012

Obviously you do not understand.

You say:

The computer seems to work fine but I did a full MB scan anyway and it wound multiple instances of errorfix.

The instructions are:

Once the program has loaded, select Perform quick scan, then click Scan.

Make sure your Malwarebytes' Anti-Malware is up-to-date and try on this way.

What about Attach.txt?

vegas · June 4, 2012

You are right. I did not read instructions. After I did the full scan and it froze, I then did quick scans. The quick scans found the same isues which I deleted one at a time except for the 2 remaining. When I tried to fix each of these, one at a time, MB still froze on each attempt.

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 1/25/2007 4:49:32 PM

System Uptime: 6/2/2012 9:26:10 PM (37 hours ago)

.

Motherboard: TOSHIBA | | IAKAA

Processor: Genuine Intel® CPU T2250 @ 1.73GHz | U2E1 | 1333/mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 148 GiB total, 62.736 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP491: 4/28/2012 3:43:09 PM - Windows Update

RP492: 4/29/2012 6:28:34 AM - Windows Update

RP493: 4/29/2012 7:15:51 AM - Windows Update

RP494: 4/30/2012 9:33:48 AM - Windows Update

RP495: 5/1/2012 9:43:27 AM - Windows Update

RP496: 5/10/2012 12:29:33 PM - Windows Update

RP497: 5/11/2012 10:02:38 AM - Windows Update

RP498: 5/11/2012 11:36:09 AM - Windows Update

RP499: 5/12/2012 12:42:49 PM - Windows Update

RP500: 5/13/2012 6:19:22 AM - Windows Update

RP501: 5/15/2012 10:18:35 AM - Windows Update

RP502: 6/1/2012 3:44:54 PM - Windows Update

RP503: 6/4/2012 1:53:11 AM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

32 Bit HP CIO Components Installer

Activation Assistant for the 2007 Microsoft Office suites

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)

Adobe Common File Installer

Adobe Flash Player 11 ActiveX

Adobe Help Center 2.0

Adobe Media Player

Adobe Photoshop Elements 4.0

Adobe Premiere Elements 2.0

Adobe Reader 8.1.2

Adobe Reader 8.1.2 Security Update 1 (KB403742)

Adobe Shockwave Player

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Atheros Driver Installation Program

BCL easyConverter SDK 1.0.0 Module

Bing Bar

Bluetooth Stack for Windows by Toshiba

Bonjour

Canon Easy-PhotoPrint EX

Canon Easy-PhotoPrint Pro

Canon Easy-PhotoPrint Pro - Pro9000 series Extention Data

Canon Easy-PhotoPrint Pro - Pro9500 series Extention Data

Canon Easy-WebPrint EX

Canon IJ Network Scan Utility

Canon IJ Network Tool

CANON iMAGE GATEWAY Task for ZoomBrowser EX

Canon Inkjet Printer Driver Add-On Module

Canon Internet Library for ZoomBrowser EX

Canon MG6100 series MP Drivers

Canon MG6100 series User Registration

Canon MOV Decoder

Canon MP Navigator EX 4.0

Canon My Printer

Canon RAW Codec

Canon RAW Image Task for ZoomBrowser EX

Canon Solution Menu EX

Canon Utilities CameraWindow

Canon Utilities CameraWindow DC

Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX

Canon Utilities Digital Photo Professional 3.2

Canon Utilities EOS Utility

Canon Utilities MyCamera

Canon Utilities MyCamera DC

Canon Utilities PhotoStitch

Canon Utilities RemoteCapture Task for ZoomBrowser EX

Canon Utilities ZoomBrowser EX

Canon ZoomBrowser EX Memory Card Utility

CD/DVD Drive Acoustic Silencer

Coupon Printer for Windows

D3DX10

Desktop Dialer

DVD MovieFactory for TOSHIBA

Garmin WebUpdater

Google Update Helper

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Deskjet 3000 J310 series Basic Device Software

HP Deskjet 3000 J310 series Help

HP Deskjet 3000 J310 series Product Improvement Study

HP Photo Creations

HP Update

HPDiagnosticAlert

ieSpell

ImgBurn

Intel® Graphics Media Accelerator Driver

IPSetup

iTunes

Java SE Runtime Environment 6

Junk Mail filter update

KhalSetup

Lightroom

Logitech Desktop Messenger

Logitech Harmony Remote Software 7

Logitech SetPoint

Malwarebytes Anti-Malware version 1.61.0.1400

McAfee Online Backup

McAfee Total Protection

McAfee Virtual Technician

Mesh Runtime

Messenger Companion

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2003 Web Components

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access 2003 Runtime

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Home and Student 2007

Microsoft Office Live Add-in 1.5

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook Connector

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Professional Edition 2003

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Office XP Web Components

Microsoft Primary Interoperability Assemblies 2005

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Microsoft WSE 3.0

Microsoft XML Parser

MobileMe Control Panel

MSVCRT

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB941833)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

OGA Notifier 2.0.0048.0

Photo Loader 2.3E

Photohands 1.0E

QuickTime

Qwest Installer

Qwest QuickAssist Desktop Tools

Qwest Quickcare 2.7

Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista

Realtek High Definition Audio Driver

Remote Control USB Driver

Revo Uninstaller 1.93

Safari

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition

Segoe UI

Synaptics Pointing Device Driver

Texas Instruments PCIxx21/x515/xx12 drivers.

TIPCI

TOSHIBA Assist

TOSHIBA ConfigFree

TOSHIBA Disc Creator

TOSHIBA Extended Tiles for Windows Mobility Center

TOSHIBA Flash Cards Support Utility

TOSHIBA Game Console

TOSHIBA Hardware Setup

TOSHIBA Media Center Game Console

Toshiba Registration

TOSHIBA SD Memory Utilities

TOSHIBA Software Modem

TOSHIBA Software Upgrades

TOSHIBA Speech System Applications

TOSHIBA Speech System SR Engine(U.S.) Version1.0

TOSHIBA Speech System TTS Engine(U.S.) Version1.0

TOSHIBA Supervisor Password

TOSHIBA Value Added Package

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Utility Common Driver

Windows Live Communications Platform

Windows Live Essentials

Windows Live Family Safety

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live Messenger Companion Core

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinDVD for TOSHIBA

.

==== Event Viewer Messages From Past Week ========

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6/4/2012 7:28:42 AM, Error: bowser [8003] - The master browser has received a server announcement from the computer SHARON-HP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{CFEBFAA9-942E-43DF-A969-81B27333. The master browser is stopping or an election is being forced.

6/4/2012 7:16:43 AM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

6/1/2012 2:59:52 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

6/1/2012 2:59:49 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

6/1/2012 2:59:24 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SASKUTIL Tosrfcom

6/1/2012 2:59:24 PM, Error: Service Control Manager [7000] - The SAS Core Service service failed to start due to the following error: The system cannot find the file specified.

6/1/2012 2:58:28 PM, Error: Microsoft-Windows-HttpEvent [15021] - An error occured while using SSL configuration for socket address 0.0.0.0:4482. The error status code is contained within the returned data.

.

==== End Of File ===========================

vegas · June 4, 2012

PS. MB is up to date

Maniac · June 4, 2012

That's strange. Please follow the instructions here to add MBAM to exclusions:

http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=162098

Then follow the instructions here:

http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=417944

Those instructions should help to resolve this.

vegas · June 4, 2012

The links you supplied apply to the comercial version of McAfee, not the home version. After much investigation, I can not find a way to perform the exclusions. I have bought MBAM Pro and the problem persists. I'll try to get help from the Pro source.

Maniac · June 5, 2012

Okay, let me know when you finish there.

vegas · June 6, 2012

I'm back. The help desk said I shoukd return to you to fix it. As I said before, the instructions provided in the FAQ you linked appear to be for the enterprise version of McAfee. The screens they reference do not exist on the home version. I am able to turn off the access restrictions in McAfee but I can not find any way to add the exclusions mentioned in the FAQ. I turned off access protection in McAfee and bought the MB Pro version, did a quick scan, got the same to infection notices, and MB hung up again when I tried to remove them. Windows says MB is not responding yet it shows MBAM.exe using 10% of the CPU. After several minutes, I closed the process. Fortunately, my computer seems to be operating normally during all this.

Maniac · June 6, 2012

Temporarily uninstall your McAfee and try again.

vegas · June 8, 2012

Well that was a total waste of time. I just uninstalled McAfee and ran MB Pro with the same results. Without re-installing McAfee, I uninstalled MB Pro and reloaded MB free with the same results. The new DDS results are below. I think it is time to stop blaming the problem on something else and work on a bug in MB. Since my computer seems to be OK, is this just a false report?

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DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Sharon Brickner at 19:17:34 on 2012-06-07

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.856 [GMT -7:00]

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SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

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============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe

C:\Windows\system32\agrsmsvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe

C:\Program Files\Qwest\Quickcare\bin\sprtsvc.exe

C:\Windows\system32\svchost.exe -k imgsvc

c:\Toshiba\IVP\swupdate\swupdtmr.exe

C:\Program Files\Qwest\Quickcare\bin\tgsrvc.exe

C:\Windows\system32\TODDSrv.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\System32\alg.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Synaptics\SynTP\SynToshiba.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Toshiba\Power Saver\TPwrMain.exe

C:\Program Files\Toshiba\FlashCards\TCrdMain.exe

C:\Program Files\Qwest\Desktop\QwestTouchPointAgent.exe

C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE

C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE

C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

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============== Pseudo HJT Report ===============

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mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart

uInternet Settings,ProxyOverride = *.local

uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s

mURLSearchHooks: H - No File

BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No File

BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll

TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

{555d4d79-4bd2-4094-a395-cfc534424a05}

EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe