HELP- No Internet Connection After Malwarebytes cleanup - keep getting RootKit.0Access.H

[coolintowerman]

Hi,

Had internet access until after I cleaned machine with malwarebytes. Now machine has no ineternet access. Plus I keep gettig the message to quarantieen of RootKit.0Access.H

with this message: Malwarebytes antimalware has detected a malicious process attempting to start and has blocked the execution attempt.

(c:\windows\system32\DPtrackerd.dll

RootKit.0Access.H)

running Windows Vista Premium Home Edition

attached are dds.txt and attach.txt

DDS.txt

Attach.txt

[MrCharlie]

Welcome to the forum.

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards and......

• There's a possibility that you'll lose your internet connections which I may not be able to correct and will require a repair install.
  
• There's also a possibility that during the cleaning procedure the computer will become unusable (won't boot) which will result in a repair install or complete format and install.
  
• I strongly suggest you back up all of the important items on the system before we continue.
  

Please let me know you have read this and agree to it.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

------------------------------------

Can you post the log from MB?

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

[MrCharlie]

Post is now open....

Can you post the log from MB?

MrC

[coolintowerman]

Hi MrC,

Thanks for the help...

I cleaned it a few times with MB. Do you want all the logs that resulted in some cleaning? Or just the most recent log that resulted in some cleaning?

thanks,

Rick

[MrCharlie]

Yes I want to see them all so I can see what was deleted, MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!