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How to fix a DLL Error?


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Hello all, I have recently gotten the following errors and I don't know how. I have done a malwarebytes scan and it found 1 i think 7 trojans. I deleted them. I run a dell inspiron 17R laptop windows 64bit, Internet Explorer 9. The following error comes up when i boot my computer and I get 2 little boxes that state the following:

compntui64.dll

c:\users\MYNAME\appdata\local\temp\iscskeys.dll

I have seen online that there are scan systems to fix these but I tried to download a fixcleaner.com and it wont download for me, also it clears my history and shuts down my comp with a blue screen and restarts it and I lose the saved usernames and passwords and now trying to use google.com every search I do i get this... Error Refferer

If i do a system restore would that help? Any good scans I could download for free and fix this myself once in a while my IE will say an error has occured and needs to reopen the tab.

Thanks for any help.

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hello ...

doing a system restore is not advisable as these files (on the comp) may be infected .

it sounds like you need more help than we are allowed to give in this section .

do not use any cleaners and so-forth , this may delete files that are critical .

go here : http://forums.malwar...?showtopic=9573

follow the instructions to the best of your abilities and start a topic in the malware removal section as per instructions .

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Hello and welcome to Malwarebytes

Being that the computer is trying to load a DLL file from a temp folder leads me to believe you are infected or have leftovers from an infection.

As CWB has mentioned, don't run any temp file cleaners and seek help from the experts.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" oeXUf.png button not the Reply button when you start replying.

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