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Malwarebytes database corrupted


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Hi,

Firefox keeps crashing with a dialog box that says "firefox is not working" and it gives me option buttons to "debug" or "close" but neither button works.

When I try to run Malwarebytes I get a dialog box that says "the malwarebytes antimalware database is corrupt or missing, would you like to download a new copy" and I get buttons to "yes" or "no"

Please help.

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DDS.txt

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Hello K

Why does the report show both McAfee & Norton Security Suite on this system??

If one or the other has an expired license, you have to un-install it.

Having two active antivirus monitors will lead to conflicts when trying to remove viruses.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

To show all files:

  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.

Step 3

Please try this:

  1. Close any/all open internet browsers. Save any open documents you have open & close programs you started.
  2. Click on START>All Programs>Malwarebytes' Anti-Malware>Tools>Malwarebytes Anti-Malware Chameleon
    On Windows 7, press Windows-key, then start typing in text box
Malwarebytes[code] then select/click [b]Malwarebytes Anti-Malware Chameleon[/b]
Once the Help file opens, click on a [b]Chameleon[/b] button (starting with #1)
If running on Vista, Windows 7, press the Yes button when prompted at the UAC prompt to allow to run.
You should see a black Command-prompt-window that remains open and says [b]MBAM-chameleon ver. 1.6[/b] at the top
Press any key to continue as it says in the window {space-bar will do}
If the Chameleon button you tried does not work, try the next Chameleon button shown. (There are 12 in all).
Have infinite patience during this process
Malwarebytes Chameleon will proceed to update Malwarebytes Anti-Malware, so ensure that you are connected to the internet if possible
Once the update completes and it says your database is updated, click on [b]OK[/b] button so that process can continue :excl:
Malwarebytes Chameleon will then terminate any threats running in memory, which may take a while, so please be patient.
After that, Malwarebytes Anti-Malware will open automatically and perform a Quick scan
A quick scan will take a few minutes, possibly 5 or so minutes. Have infinite patience.
Once the scan is complete, click on [b]Show Results[/b] and remove any threats that are found by clicking [b]Remove Selected[/b]
If prompted to restart your computer to complete the removal process, click [b]Yes[/b] :excl:
If no threats are found, press OK button & press EXIT to end MBAM. Press the space-bar (or another key) to exit the command-prompt-window.
After your computer restarts, open [b]Malwarebytes Anti-Malware[/b] and perform one last Quick scan to verify that there are no remaining threats

In your next reply, Copy & Paste the last 2 MBAM scan logs.

Edited by Maurice Naggar
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Malwarebytes Anti-Malware 1.61.0.1400

www.malwarebytes.org

Database version: v2012.05.26.03

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Lampp :: LAMPP-PC [administrator]

5/26/2012 8:46:24 AM

mbam-log-2012-05-26 (08-46-24).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 211283

Time elapsed: 4 minute(s), 41 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

Malwarebytes Anti-Malware 1.61.0.1400

www.malwarebytes.org

Database version: v2012.05.26.03

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Lampp :: LAMPP-PC [administrator]

5/26/2012 8:46:24 AM

mbam-log-2012-05-26 (08-46-24).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 211283

Time elapsed: 4 minute(s), 41 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

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Well done, then. Let;s have you reset Win Explorer to default.

  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and CHECK-mark Hide protected operating system files (Recommended).
  • Click Apply > OK.

I will close this topic now. All best to you.

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