Malwarebytes won't update past a certain date

[Djangogvl]

I work for a customer that has a corporate license for Malwarebytes. Every machine in the environment, whether through the auto update feature or manually hitting the Update button, won't update past the second of May. No erros on screen. As a matter of fact , Malwarebytes will report that the update was successful and tell me that "You have the lastest database version".

I've uninstalled Malware bytes and download the latest installer off of the link here on the malwarebytes site and still have the same problem.

Could it be that the corporate firewall is interferring with the update process?

TIA,

Django

[daledoc1]

Hello and welcome to MBAM forum:

Sorry you are having issues with updating - it does sound as if it could be your corporate firewall causing the problem.

Unfortunately, this isn't quite the correct sub-section for MBAM program problems - it is for posting information/news about other security program updates.

The correct forum is HERE.

HOWEVER, this forum is really targeted primarily to consumer, home users.

Since you have indicated that this is a corporate customer, you are entitled to dedicated support at the corporate help desk.

Please contact corporate support HERE.

They will help to get your updating issues all fixed.

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thank you very much,

daledoc1