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Network Problems - Upload speedtest fails

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Because of a weird and consistent lag in multiple online games I decided to go to speedtest.com. Every time I run the test I get good ping and download but the upload sits on "connecting" for 4 minutes and then fails. Online games also work very strangely. It seems like on average every 20 seconds everything will lock up for 1-5 seconds. I called up the cable company and they said everything appears to be working fine. I'm not sure what steps to take next. Could there be faulty wiring in the wall? Is the router having issues even though the cable company says everything is working fine?

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  • Root Admin

Lot of potential issues could cause it. Might try by providing a DDS scan so we can see if anything obvious going on with your system.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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DDS and Attach are attached.

I was talking to someone at work today who is network savvy about my internet problems and he asked if my coaxial (sp?) cable went through a splitter and was telling me that if the splitter went to nothing it could be causing problems. It turns out that right out of the wall the coaxial cable goes into a splitter with 3 outbound ports. One goes to the cable box, one goes to my modem, and the other goes to another coaxial cable that is connected to nothing. Could this be the cause of my problems? The tech guy at work said if your cable is running to a dead connection it bounces back and screws the whole thing up.

Thank you for the help. I really appreciate it.



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  • Root Admin

No I would not worry about the information provided by your coworker. Your computer logs show that you're having some issue.

If this file is not too big can you zip it and upload it? If it's bigger than a few MB then let me know how big it is.


The Event Logs don't say for sure that the computer is infected but it does show some potential signs that are common from infections and warrants further investigation.

==== Event Viewer Messages From Past Week ========
5/12/2012 11:20:35 PM, Error: Service Control Manager [7000] - The AODDriver4.1 service failed to start due to the following error: The system cannot find the file specified.
5/11/2012 10:47:26 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
5/10/2012 7:58:24 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
5/10/2012 7:58:24 PM, Error: Service Control Manager [7000] - The Steam Client Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/10/2012 6:02:09 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a009b95db0, 0xfffff8a009b95db0, 0xff7ff8a009b95db0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051012-21886-01.
==== End Of File ===========================

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When I right click and "send to" compressed folder in Windows Exporer on C:\Windows\MEMORY.DMP it first says "Windows can not create the Compressed folder here. Do you want to send it to desktop?" I click yes and up pops an error box that says "File not found or no read permission."

I made a copy of this file and moved the copy to the desktop and that let me zip it. It is still too big though 109mb zipped and 555mb unzipped.

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  • Root Admin

Yeah that's what I thought. Well aside from some 3rd party site to upload to there is no easy way to share that file here.

That said though I would recommend having someone assist you in checking your system for an infection which might possibly be the cause of thes

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

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Alternatively, as a paying customer, you can contact the help desk at


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Please be patient, someone will assist you as soon as possible.

e errors.

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Does the fact that the memory.dmp file is 555mb large support the notion that this is some sort of virus/infection in my computer? My computer runs fine other than online video games and I was unaware that a virus could be made to target a user to make them think they were experiencing lag.

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  • Root Admin

You can use the following search to see that this error message is rather common but has quite a few different possible causes.

STOP Error 0x00000019

If you're unable to find a direct fix from those links then you can also review the following post

HOW TO: Debug Memory Dumps (Figure out what is causing a BSOD)

There is a utility for Minidumps but I don't think it can read full dumps like you have here.

BlueScreenView Copyright © 2009 - 2011 Nir Sofer

Crash Dump Analysis Part 1: How to Install the Windows Debugger

Crash Dump Analysis Part 2: Memory Dump Files

Crash Dump Analysis Part 3: Basic BSOD Troubleshooting

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