Trojan Agent

[trying50]

In a scan on my son's new laptop, a trojan agent has been picked up and removed by mbam. Will that be the end of the matter and will upgrading to the pro version lessen the risk of an occurence?

[daledoc1]

Hi, trying50:

We'll need to wait for one of the MBAM staff or more geeky members to weigh in as to whether you're completely clean or not.

MBAM is really awesome at cleaning these sorts of infections.

However, sometimes it takes more than one tool to completely rid the system of malware traces.

We don't work on malware-related issues in this particular sub-section of the forum.

So, if you would like a trained malware expert to assist you with running a few additional scans to be sure, follow these steps:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

As to your second question, YES, MBAM PRO provides robust, REAL-TIME protection against these sorts of infections via both file execution protection and IP blocking.

Running MBAM PRO alongside your standard, robust AV (free or paid) will greatly help to prevent the malware from getting onto the computer in the first place.

Prevention is far better (and easier) than cleaning an infection.

The modest cost of a lifetime, transferable consumer license is a very sound investment (spoken as a home user with 2 such licenses & no financial interest).

That said, no one security product can be 100% effective, so prevention also entails the user's practicing "safe hex".

HTH,

daledoc1

[trying50]

Thanks for your reply. Will read and digest your advice. I already have mbam pro and as of this morning, both my son and my daughter, have it too.