Help

[MarionHelmick]

I'm lost...please help.

Got S.M.A.R.T and some type of data recovery bug...down loaded spybot and tryed system restore 10 times...never worked.

The problem is that my Desktop is not the same, Icons are gone and program foldrs are empty.

Down loaded your program, scanned, all clean...How to I get back to the proper desk top and programs.

Marion

[Firefox]

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" button not the Reply button when you start replying.

[MarionHelmick]

Thank You for your time and support...I will look at my options.

Marion

[Firefox]

Your quite welcome, let us know how it goes.

[Maurice Naggar]

@MarionH

To add a bit more: Doing or trying a System Restore is not recommended when dealing with malware. Malware can & do burrow themselves into areas that are NOT covered by Windows System Restore.

Second, the SMART HDD (& it's other variants) are rogue malware and will hide desktop items, program folders, links, etc

SO, do not run any sort of temp file cleaner.

Get guided help soonest as listed before by Firefox. Do it please right away.