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Unable to start driver for hpoipm07.exe error


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Hi

I received an error on my PC from AVG saying that a threat had been found in the hpoipm07.exe file on my computer. Since putting the file in quarantine I now get a regular RTL error on my computer saying "unable to start driver for hpoipm07.exe. i have tried reinstalling the drivers but go through the same sequence with AVG finding a threat in the file.

I have run the malwarebytes anti malware program and that found no threats on my PC but it has been running slowly as well. I attach the log for this and the DDS information.

Please could you confirm if the logs show whether my pc is infected and confirm what I can do to stop getting the error above.

Thanks for your help.

David

DDS file text

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Sylvia at 21:31:50 on 2012-05-13

Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.511.129 [GMT 1:00]

.

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

.

============== Running Processes ===============

.

C:\Program Files\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\SMTray.exe

C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe

C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrobat_sl.exe

C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe

C:\Program Files\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.dogpile.co.uk/

uInternet Connection Wizard,ShellNext = hxxp://update.zonelabs.com/downloadrequest?updtConfId=4&updtReqId=1222697032

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

TB: {F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA} - No File

EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [siSUSBRG] c:\windows\SiSUSBrg.exe

mRun: [smapp] c:\program files\analog devices\soundmax\SMTray.exe

mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide

mRun: [speedTouch USB Diagnostics] "c:\program files\thomson\speedtouch usb\Dragdiag.exe" /icon

mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"

mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"

mRun: [<NO NAME>]

mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000003}\_SC_Acrobat.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~2.lnk - c:\program files\adobe\acrobat 8.0\acrobat\AdobeCollabSync.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpaiod~1.lnk - c:\program files\hewlett-packard\aio\hp officejet d series\bin\hpoojd07.exe

IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1199914640484

DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} - file:///E:/SuperCD/IntraLaunch.CAB

DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 297168]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2012-1-31 7391072]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-3 134480]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-3 24144]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-3 27216]

S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

.

=============== Created Last 30 ================

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2012-05-13 20:17:00 -------- d-----w- c:\windows\AiOTemp

2012-05-13 19:43:45 -------- d-----w- c:\documents and settings\sylvia\application data\Malwarebytes

2012-05-13 19:43:29 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2012-05-13 19:43:28 22344 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-05-13 19:43:28 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-05-08 13:42:40 -------- d-----w- c:\windows\pss

.

==================== Find3M ====================

.

2012-04-11 13:12:06 1862272 ----a-w- c:\windows\system32\win32k.sys

2012-04-11 13:10:58 2192640 ----a-w- c:\windows\system32\ntoskrnl.exe

2012-04-11 12:35:52 2069120 ----a-w- c:\windows\system32\ntkrnlpa.exe

2012-03-01 11:01:32 916992 ----a-w- c:\windows\system32\wininet.dll

2012-03-01 11:01:32 43520 ----a-w- c:\windows\system32\licmgr10.dll

2012-03-01 11:01:32 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2012-02-29 14:10:16 177664 ----a-w- c:\windows\system32\wintrust.dll

2012-02-29 14:10:16 148480 ----a-w- c:\windows\system32\imagehlp.dll

2012-02-29 12:17:40 385024 ----a-w- c:\windows\system32\html.iec

.

============= FINISH: 21:33:11.09 ===============

attach.txt

mbam-log-2012-05-13 (20-45-32).txt

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Hello David and welcome to MalwareBytes forums,

Would you advise me what brand is your system? Is it an HP by chance?

and let's start with the following:

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

Step 3

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Step 4

Download Security Check by screen317 and save it to your Desktop: here or here

  • Run Security Check
  • Follow the onscreen instructions inside of the command window.
  • A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

Step 5
Close all open browsers at this point.
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Do NOT turn off the firewall
Start Internet Explorer
Using Internet Explorer browser only, go to BitDefender Quickscan website:
http://quickscan.bitdefender.com
and click "Start Scan".
Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.
Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.
If prompted, reply yes to allow it to run.
Press the Allow button and follow prompts.
Press the "Start Scan" once more.
You'll see the EULA in a pop-up window. Click the I accept & then the OK button
Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/
and that QuickScan has no removal capability.
The site boasts a 60-second scan. Do have patience as it likely will take longer.
It may seem to stall at moments, but have patience; it will move on.
You'll see a progress bar at top right of window.
Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.
The log report will show in your text editor. Save the log.
Do a Select ALL, Copy. Then paste contents into your next reply.
Step 6
  • Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
    >> from here <<
  • Quit all programs that you may have started.
  • For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
    For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Click on Scan.
  • Click on Report and copy/paste the content of the notepad into your next reply.

Step 7

RE-Enable your antivirus program.

Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender & RogueKiller log.

Use separate replies as needed if logs do not fit into one reply box.

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Other members who need assistance please start your own topic in a new thread. Thanks!

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