Laurence88

[Guest Laurence88]

me too, and it appears MBAM has removed, but as with another infection last year, I reckon further code has been deposited with system files, but a manual search has found nothing.

My frustration is that when I log in in normal mode, a pop up appears in IE, preventing me from viewing other parts of the desktop and all other parts of the screen, thus preventing me from accessing programmes etc.

MBAM comes back clear, however,Trend Micro Housecall won't run, which I find very strange.

So help and guidance would be appeciated.

[CatByte]

Hi,

We need to kill the malicious process first, then get some diagnostic logs, please do the following:

There are 6 different versions. If one of them won't run then download and try to run the next one.

Note: Vista and Windows 7 users need to right click on the file and choose Run as administrator

You only need to get one of them to run, not all of them.

• rkill.exe
  
• rkill.com
  
• rkill.scr
  
• rkill.pif
  
• WiNlOgOn.exe
  
• uSeRiNiT.exe
  

NEXT

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Select All Users
  
• Under the Custom Scan box paste this in
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /rp /s
  DRIVES
  CREATERESTOREPOINT
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Post both logs
    

NEXT

Please download aswMBR to your desktop.

• Double click the aswMBR.exe icon to run it
  
• When asked if you want to download Avast's virus definitions please select Yes.
  
• Click the Scan button to start the scan
  
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  
• You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well
  

[Maurice Naggar]

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