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Scanned and found infections, now what?

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Hi, gypsy116:

Welcome to MBAM forum.

Sorry you are infected.

Looks as if you've started the process for getting clean, by running MBAM and DDS.

However, we don't work on malware removal in this particular subsection.

Unless a mod spots your post and moves it to the correct section for you, please do the following:

  • Please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • --->Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and prefer support via the helpdesk, please contact them here.


If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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But did you see the tip to copy/paste the log contents directly into your post, rather than attaching them?

That makes it much easier for the helpers. :)

At this point, I would just leave it as you have it - it's not a big deal.

If you reply to your own topic in the malware removal section prematurely, it will appear to the experts scanning that forum that you are already being helped (because they look for "0" reply counts).

For future reference, though, they'll probably ask you to paste the logs directly into your posts. :)

Anyway, please wait for assistance over there and stick with that topic until your helper gives you the "all clear".

The forum can be rather busy and many of the helpers are volunteers.

I hope you get cleaned up soon!


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