Never got registration code after purchase

[3rdpig]

On 4/30 I installed Malwarebytes on a friends computer and using their Amex card I paid for the full version. I accidentally misspelled their email address on the purchase form and because of that he's never gotten a registration code. I've sent two requests through the Consumer Support system describing the problem and asking for help but I have yet to get a response.

Is there anyone on here who can help?

[daledoc1]

Hello and welcome to MBAM forum, 3rdpig:

Sorry you never received your license ID and key.

This would have been handled not by MBAM consumer support, but rather through the reseller/partner, cleverbridge.

If you didn't receive the confirmation email with that info, then you can obtain assistance with this directly from Cleverbridge:

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found here.

When you get the email, please print it out & keep it somewhere handy, JIC.

They should help you sort it out.

In the interim, you can use the 14-day trial of MBAM PRO, which has all the features.

HTH,

daledoc1

[3rdpig]

Thank you, I'll try that first thing in the morning!

[daledoc1]

You are most welcome!

Please let us know if you get it sorted, or if you need anything else.

Best regards,

daledoc1