Malware scan constistantly crashes before completion

[hoser00]

Please help...I recently was infected (I think) with the smart fortress virus and have been unable to remove it. Initially, I was able to run the Malwarebytes scan and remove infected files but now every time I run the quick or full scan the program crashes midway through. I thought maybe I was just running an outdated version of the software so I updated it today and tried again with similar results. I can see that the program has found all kinds of threats but it forces a close before it ever completes the scan. Any help would be greatly appreciated.

[Firefox]

Hello and welcome to Malwarebytes

Being that you are infected, more than likely its the infection that is causing malwarebytes to crash. It would be best to have an expert help you get your computer cleaned up.

Since you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" button not the Reply button when you start replying.