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can malwarebytes to detect trojan after it is downloaded but not installed onto my pc


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I viewed a video at Jamplay and then printed a pdf file for music chords and notes. Prior to that my computer was working fine. I closed the pc and then reopened it for another internet

session and it proceeded to keep shutting down and giving me a runtime error 5. I managed to get a system restore and malwarebytes working again, by deleting and reinstalling malware which then got rid of my trojan.

If I go to jamplay again (I have a one year paid subscription) is it possible for me to run malware after I leave that site and can malware catch the trojan before I restart the pc and the trojan is active? This trojan attached itself to my startup toolbar and also in a registry key. I'm running with no problems now. I might be wrong on this site but I swear it happened once before.

I have not visited the jamplay site for 3 months so that is why I'm trying to figure out if it possible to stop the trojan in its tracks before my system shuts down. If I do a full system scan before I shut down will malwarebytes catch it? By the way I had Malwarebytes running in my system tray when this trojan entered my pc last night.

I also have Avast 7 paid subscrption which didn't help either. I was using internet explorer browser but recently switched to google chrome as I'm having problems getting IE to open links.

Ballina

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  • Root Admin

Depending on what the actual infection is yes it's quite possible to detect a flat file that is not active. Though your Anti-Virus is better suited for such issues.

If you're having issues with IE opening pages then you might want to take the time and have someone assist you in reviewing your system for a possible infection that might be affecting IE.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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