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What if I can't install Malwarebytes successfully?


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Whatever has invaded my machine acts like Antivirus software - I think it calls itself MS Antispyware 2009 evaluation version. Getting the usual "you computer may be infected" stuff and tries to run a scan while making it hard to escape out of it. Not sure if this is part of its deal, but I am getting a LOT of "Please tell Microsoft about this problem" errors, for all kind of things, both heard-of and stuff I don't know what it is. Seems like clicking "send error report" only makes things worse, "don't send" is better.

Some of the things that come up in that window, in rapid succession, usually:

Generic Host Process for Win32 Services

Verify class ID

Windows command processor

HP Solution Manager Module

Logitech KHAL Main Process

Microsoft© Register Server

When I try to got to "Add or Remove Programs" in the control panel, to see if I can see wahtever it is there, I get the same box, but for "Run DLL as an App"

Anyway, while trying to install Malwarebytes Anti-Malware (from a USB stick), I get one of these boxes for Malwarebytes having "encountered a problem and needs to close" a couple of times along with some of the others above, by clicking "don't send" each time, it appears that the install proceeds, I progress through the install, or so it seems, and end up at the "finish" screen.

When I click the desktop shortcut, I get that same error message, so no-go.

How do i figure out if there's a deeper underlying issue here, or just a really clever trojan? I used Malwarebytes last year with great success, but the symptoms matched very clearly the stuff folks were talking about on here, so it was a breeze. this time, I'm stymied.

I know enough to be dangerous, but not that much computer-literacy-wise.

Thanks!

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  • Root Admin

Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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