kerrystewart1 Posted February 7, 2009 ID:54308 Share Posted February 7, 2009 I purchashed malware bytes on 2/6/09 and than ended up reformating my computer. How do I get it recognize that I'm already a user? I paid the extra 5 bucks to download for 24 months but can't seem to find the area where I do that and when I try to login it says that I'm not registered. What's the deal? Did I get ripped off?I certainly hope not. If there's a moderator for this site out there I'd greatly appreciate a response either here or to my email addy.Thanks kindly Link to post Share on other sites More sharing options...
exile360 Posted February 7, 2009 ID:54314 Share Posted February 7, 2009 Greetings and welcomeSorry to hear about your issue. Your best bet would be to create a support ticket here: http://helpdesk.malwarebytes.org/loginAnd if you don't yet have a login, please see here: http://helpdesk.malwarebytes.org/access/helpIf that doesn't work out then you should probably PM Rubber Ducky as he is one of the developers.I hope I've helped and that your issue gets resolved quickly. Good luck and safe surfing. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 7, 2009 Root Admin ID:54347 Share Posted February 7, 2009 Please follow the advise of exile360 and if you don't get any response within 24 hours let me know please. Link to post Share on other sites More sharing options...
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