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very high physical memory usage.


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I have a Dell XPS 15 laptop with the following specifications:

intel core i7-2630QM quad core processor.


Nvidia Geforce GT-540M graphics card with 2GB memory

500GB hard disk

Windows 7 Home Premium 64-bit

Earlier my pc was clattered with a load of junk stuffs that eats away physical memory and cpu usage. Still before this problem came up, the physical memory usage was arnd 44-45% and cpu usage was 10-12%.

Just 2 days back while I was working with it, i inserted a pen drive and the pc was unable to recognize it. so i reinserted it nd it was again working. bt since then the pc started to lag very much. when i checked task manager, the physical memory usage was around 88-90% and cpu usage 30-32 %. Something like this never happened before.

So i restarted my pc but without any success. Just after restart, the memory usage was above 90%.

Being fed up with this, i formatted my partition with windows. After successfully reinstalling windows, the computer was back to normal again.

everything was fine until i opened my other partition disk and installed 2-3 softwares. At first i installed adobe flash player, but nothing changed. then while installing adobe reader, again my pc freezed. the memory usage was again around 90%. it was hell back again.

but thankfully i had a restore point made after my windows reinstalled. so i revert back to the restore point. and again everything was normal.

thinking of this as a virus problem, i installed my mcafee av and scanned through. 3 virus and 4 trojans were found and fixed.

again i went to my other partition and installed 2 softwares. this time those were vlc player and powerpoint viewer. vlc player installatn was fine but while powerpointviewer installatn, the lags happened again.

i restored back to the initial point again.

this problem is giving me a big headache as my laptop is a new one and i am unable to use it for good. i think the problem is in the 2nd partition of my disk. coz while installing drivers and other softwares form driver disk,there were no problems.

i was thinking of formatting my 2nd partition but many valuable files are there.

please, someone help me out of this as soon as possible.

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hmmm ...

it sounds like the hdd may have "hidden" virus and other such crap .

you may be re-infecting the system with software from "contaminated" sites/sources .

we do not work on virus/malware removal in this part of the forums .

the best thing to do is make sure the machine is really clean .

go here and follow the directions to the best of your abilities :


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  • 3 weeks later...


Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.


OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.


  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.


If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


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