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very high physical memory usage.


sambourne

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Hello,

I have a Dell XPS 15 laptop with the following specifications:

intel core i7-2630QM quad core processor.

4GB RAM

Nvidia Geforce GT-540M graphics card with 2GB memory

500GB hard disk

Windows 7 Home Premium 64-bit

Earlier my pc was clattered with a load of junk stuffs that eats away physical memory and cpu usage. Still before this problem came up, the physical memory usage was arnd 44-45% and cpu usage was 10-12%.

Just 2 days back while I was working with it, i inserted a pen drive and the pc was unable to recognize it. so i reinserted it nd it was again working. bt since then the pc started to lag very much. when i checked task manager, the physical memory usage was around 88-90% and cpu usage 30-32 %. Something like this never happened before.

So i restarted my pc but without any success. Just after restart, the memory usage was above 90%.

Being fed up with this, i formatted my partition with windows. After successfully reinstalling windows, the computer was back to normal again.

everything was fine until i opened my other partition disk and installed 2-3 softwares. At first i installed adobe flash player, but nothing changed. then while installing adobe reader, again my pc freezed. the memory usage was again around 90%. it was hell back again.

but thankfully i had a restore point made after my windows reinstalled. so i revert back to the restore point. and again everything was normal.

thinking of this as a virus problem, i installed my mcafee av and scanned through. 3 virus and 4 trojans were found and fixed.

again i went to my other partition and installed 2 softwares. this time those were vlc player and powerpoint viewer. vlc player installatn was fine but while powerpointviewer installatn, the lags happened again.

i restored back to the initial point again.

this problem is giving me a big headache as my laptop is a new one and i am unable to use it for good. i think the problem is in the 2nd partition of my disk. coz while installing drivers and other softwares form driver disk,there were no problems.

i was thinking of formatting my 2nd partition but many valuable files are there.

please, someone help me out of this as soon as possible.

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hmmm ...

it sounds like the hdd may have "hidden" virus and other such crap .

you may be re-infecting the system with software from "contaminated" sites/sources .

we do not work on virus/malware removal in this part of the forums .

the best thing to do is make sure the machine is really clean .

go here and follow the directions to the best of your abilities :

http://forums.malwar...?showtopic=9573

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  • 3 weeks later...

-----------------------------------------------------------------

Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

fivealive

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