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unable to connect to internet after virus removal using Malwarebytes Anti-Malware

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We have an Acer netbook that was attacked by Smart Fortress 2012. It is my daughter's and I thought it was up to date on everything. The netbook is running Windows XP (up to date). We have Avast running (thought it was 7 but now it says 5). Last night I removed the virus (and others) using MBAM Chameleon on a CD off of a clean computer using Avast 7 and MBAM. Chameleon was finally able to get in using the steps off of this forum's "use Malwarebytes Chameleon to install Malwarebytes Anti-Malware on and already infected system" and clean out SmartFortress and a few others. First scan removed 20 infected files and the second scan removed 2. Internet was working during this (once the virus was gone around and removed) but now nothing on the netbook can connect to the internet. The signal strength is excellent but the status message says "aquiring network address", continually, and "you are currently connected to this network". Internet property security settings are custom not default (not sure how they got that way) and Windows Firewall settings cannot be displayed because the associated service is not running - do you want to start Windows Firewall Internet Connection connection sharing service (ICS)?

Do you have any suggestions on what to check or do?

Thank you for your help.

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Hello and welcome to Malwarebytes

Some malware infections will mess with the network settings and after removing them end up breaking your network connections. To completely remove the infection and get your network working again, please follow the instructions below:

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

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As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

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Thank you for your help :)

I have attached the dds and attach text files after running the info gatherer on the previously infected computer. Avast is also not working as it should and the FixNow button does not work - I suspect because it cannot access the internet. Getting the internet running again would be the biggest help. It still cannot aquire a network address even though the signal strength is excellent and it is (sort of) connected.

Thank you again.



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