Infection?

[NikkiB]

I downloaded a game from Gamehouse and ever since my pc has been playing up. It starts up fine, but then grinds to a halt and nothing works. I've tried scanning it but it wouldn't let the scans finish, I tried to do a system restore but it wont let me.

I started it up today in safe mode with networking and did a full scan with malwarebytes but is said nothing found. I tried updating it, but I get PROGRAM_ERROR_UPDATING(11004, 0, No address found).

The pc constantly stops being connected to the router as well and is connecting somewhere else. I keep getting conflicting IP addresses too, but I don't know if that means anything.

Help?? I am a complete computer dunce!!

Nikki

[Firefox]

Hello and welcome to Malwarebytes

Not sure where you downloaded the game from or if it came bundled with other tools and or programs. It is quite possible that your may have some malware. Also you just might need to reinstall Malwarebytes. Lets start with reinstalling Malwarebytes, updating it and running a quick scan. Let us know how it goes....

Please do the following:

• 
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • 
    
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

If the steps above did not work for you let me know and I have other things we need to try.

[NikkiB]

Hi, and thanks.

I uninstalled and restarted, but when I did it said there was still a download in progress. I had to manually turn off the pc. I installed from your link, but it said it already existed an did I want to continue anyway, which I did.

Now it's just not responding and I got this message:

PROGRAM_ERROR_UPDATING D(0, 0, Timeout)

It's also freezing all the time.

Nikki

[Firefox]

Is the computer freezing all the time or only when you try to install Malwarebytes? Did the mbam-clean work correctly? Try running the mbam-clean.exe once again.

[NikkiB]

Hi,

I've tried repeating the removal and it asked to restart the computer and I said yes. Hours ago, it said it was installing 1 of 2 upadates, but nothing's happening?

It started freezing after I downloaded the game and has been stopping and starting ever since. Every time I try to do anything, especially with Malwarebytes, task manager keeps saying responding, then not responding over and over.

Nikki

[NikkiB]

By nothing's happening, I mean hours later it's still telling me it's installing 1 of 2 updates.

Nikki

[Firefox]

Hello and welcome to Malwarebytes

Due to the fact that this started happening when you installed the game, its possible that whatever you installed could have contained malware. Lets have the experts take a look at your logs and help you get back to working order.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" button not the Reply button when you start replying.

[NikkiB]

I've been at this all day. I've tried the dds file download, but after I hit run, nothing happens? I've tried it over and over again. I disabled the commodo anti-virus and still nothing?

Nikki

[Firefox]

Just follow my instructions and post in the right section....

Skip any steps that you can not perform, and state that you were unable to perform those steps in the HJT section and the expert that takes on your issue will help you get all that sorted out.