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Runtime error 13 really blows.


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I'm on a Dell latitude d800.

Os: windows xp professional.

Earlier today i found the SMART hdd virus on it and I think I found the main files and deleted em but I'm still getting runtime error 13 when I try to run malware bytes and the browsers still all effed up so I got another computer here to transfer files via flash drive. Thanks. My brain is fried.

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Greetings and welcome :)

You may also need to run unhide.exe as explained here if any of your desktop and/or START menu shortcuts are missing (something rogues like SMART HDD often do).

If you continue to have problems with the infection, including issues running Malwarebytes Anti-Malware or problems with your browser then please do the following and we'll assist you directly:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

Thank you :)

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