MBAM Pro asking for password

[jetroho]

I wanted to add a program to the ignore list ( SpyWare Blaster ) . MBAM is asking for a password to access settings and the ignore list . I do not remember having a password or being asked for one before the latest program update ( 1.61.0.1400 ) .

jT

[orubio]

Hello and welcome to the Malwarebytes support forum. Thank you for choosing Malwarebytes' Anti-Malware as your malware security solution, my name is Oscar Rubio and I'll be assisting you today.

Using our cleanup tool will remove all traces of our software including passwords. Download our cleanup tool from the link below:

http://www.malwarebytes.org/mbam-clean.exe

After running the utility please reboot and proceed with reinstalling Malwarebytes.

Let me know if you have any questions.

Thank you.

[jetroho]

orubio ,

Thanks for your reply . I will use cleanip tool tomorrow night and let you know how it goes .

Two questions . Is it normal for MBAM to ask for a password ? I am sure I was not asked for a password when I installed MBAM . Is the password it is asking for the same as my windows logon password ?

Again Thanks

jT

[fivealive]

The password is what ever you set it up as (unless someone else uses the computer and set it up). So if you used the windows login password that's what ut would be

[orubio]

Hello

The password protect feature was implemented in version 1.60. The windows password would be the administrator's password if on a limited users account.

Let me know if you have any questions.

[jetroho]

@ fivealive ,

Thanks for your reply . The reason I was vague on whether or not I put a password in MBAM was that it was installed in early October of 2011.

The installed version was 1.51 . As orubio pointed out the pw protection was not implimented until version 1.60 . I through all the updates to version 1.61 was never informed that MBAM was going be pw protected . So basically I had no idea of a needed pw .

@ orubio ,

Thanks for the pw info . There is only the admin acccount being used on my computer . I am the only user . If MBAM was supposed to automatically use the windows pw then it did not . If it was not set up to use the windows pw automatically . Then it sure as heck would been nice to have been informed that I needed to set a pw during the update process .

jT

[exile360]

No, it's not supposed to use any password automatically, it has to be configured to use a password using the Set Password button located within the Settings tab.

In all likelihood either someone accidentally/unintentionally set a password, or the software's configuration/settings got corrupted making it believe a password had been set when in fact it had not.

[jetroho]

@ orubio and exile ,

Running the cleanup tool and a reinstall fixed the problem .

Something had to have flipped out during an update or something . I hadn't looked at the settings tab since I originally installed and setup v1.51 . I'm the only user so there was no inadvertent pw set .

I set one on the repair install of v1.61 tonight to avoid any future suprises.

Again Thanks

jT

[exile360]

Excellent, I'm glad it's in proper working order now.

Please don't hesitate to contact us again if you have any future questions or issues.

Thanks