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I am getting Error msg from Malwarebytes when I open Browser


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When ever I start a browser I get errors that my computer is appempting to connect to a unsafe site (not the exact wording)

Thank you for looking at my logs and advising me I didn't see any suggestions on Topic Tags.DDS LOG.txtTxt document.txt

I hope this is ok Thanks again Pat

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Hello Pat and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Step 1

You have a lot of leftovers from previously installed antivirus programs. Let's clean them and when we finish you should install antivirus programs (there will be suggestions in my last post :) ):

http://support.kaspersky.com/faq/?qid=208279463

http://www.pandasecurity.com/homeusers/support/card?id=55509

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Step 2

Download the latest version of TDSSKiller from here and save it to your Desktop.

  1. Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    tdss_1.jpg
  2. Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
    tdss_2.jpg
  3. Click the Start Scan button.
    tdss_3.jpg
  4. If a suspicious object is detected, the default action will be Skip, click on Continue.
    tdss_4.jpg
  5. If malicious objects are found, they will show in the Scan results and offer three (3) options.
  6. Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    tdss_5.jpg
  7. Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

  • TDSSKiller log
  • Malwarebytes' Anti-Malware log
  • a new fresh DDS log file

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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