Jump to content

Unable to Update since v1.6


Recommended Posts

I have not been able to update Malwarebytes free since around version 1.6 and tried everything,uninstalling and reinstalling by using mbam cleaner,disabled my Anti Virus and all other things I cant remember.

I had a clash between Avast and Malwarebytes and my system kept freezing and shutting down so uninstalled Avast and now run AVG instead.

I havent been able to contact server and update for around 90 days but can run a scan etc.

Any ideas?

Link to post
Share on other sites

  • Root Admin

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Then download and run the following tool as well and PM me the results.

http://tools.malwarebytes.org/traceroute_malwarebytes_cdn.exe

Link to post
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.